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Apprentice - Support Engineer

2 months ago

Berkeley Heights, United States Clover Full time

Apprentice - Support Engineer

Job ID R-10342403 Date posted 08/29/2024

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Apprentice - Support Engineer

What does a Support Engineer do?

As a Support Engineer, you will be a part of a growing team of hardworking people responsible for creating and maintaining a suite of cutting edge back-of-house web applications, point-of-sale APIs, and Android client applications for an exciting market. Support Engineers collaborate with other engineers and coworkers from across the business on a regular basis and treat everyone with respect. Support Engineers investigate and solve difficult problems for high-profile customers with the help of their teammates. Support Engineers help design and build exciting features into a product set that has a large existing user base. Support Engineers come to work ready to learn and ready to help our customers and help your teammates from across the company find success.

As a Support Engineer, you can look forward to:

• Learning from a talented and helpful team of coworkers, including experienced Cloud Engineers

• Collaborating with Product Managers, Product Owners, Quality Engineers, Cloud Engineers, Android Engineers, Site Reliability Engineers, Release Engineers, Support Engineers, and other teammates from across the business to identify and resolve complex technical issues related to exciting projects for high-profile customers.

• Communicating across Engineering and Support to keep information flowing

• Being proactive about learning the system, tools, and best practices

• Being the first point of contact for Product Support and Technical Success for non-urgent issues

• Creating, editing, and commenting on bug stories to document your findings

• Monitoring Sentry and New Relic for errors and performance issues proactively

• Creating tooling for the Product Support and Technical Success teams

• Creating tooling for yourself and other Support Engineers to use to resolve or alleviate customer issues from the field

• Proactively performing tests and running automation to recreate and identify customer issues from the field

• Participating in after hours incident management as part of an on-call rotation.

• Being a team player, able to share your ideas and respectfully consider the ideas of others.

• Being proactive about learning the system, tools, and best practices

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

This role is not eligible to be performed in Colorado