Reservationist
Found in: Talent US C2 - 1 week ago
Overview
The Reservationist is mainly responsible for answering phone calls, taking and confirming reservations. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards.
Primary roles and responsibilities
- Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
- Follows up on all reservation requests, changes, and cancellations
- Calls guests to confirm all daily bookings
- Ensures guests are advised of policies and deposit requirements
- Acquires credit card Information for itemized receipts and credit card disputes
- Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests
- Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed
- Understands complete floor plan & service flow of the restaurant
- Answers phone calls and provides information on reservations, availability, restaurant hours and services
- Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experience
Requirements
- A minimum of one (1) year experience in an upscale dining setting
- Excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Able to work in a fast-paced, team environment
- Able to multi-task, is receptive to feedback and direction
- Knowledge of POS and reservation systems (an asset)
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New York, United States Estiatorio Milos Full timeJob DescriptionJob DescriptionOverviewThe Reservationist is mainly responsible for answering phone calls, taking and confirming reservations. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards. Primary roles and responsibilities Handles incoming guest queries and reservation...
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Found in: beBee jobs US - 1 week ago
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Found in: beBee S US - 2 weeks ago
New York, United States teamworkonline Full timeOverviewThe Reservationist is responsible for initiating the guest’s experience through the restaurant’s phone lines and email to ensure guest satisfaction. This role will pay a salary of $20 to $25. For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11...
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Found in: beBee jobs US - 1 week ago
New York, New York, United States teamworkonline Full timeOverviewThe Reservationist is responsible for initiating the guest's experience through the restaurant's phone lines and email to ensure guest satisfaction. This role will pay an hourly wage of $20 to $25.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. job expires 7/31/2024ResponsibilitiesGreet all guests when arrivingProcess important...
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Found in: Resume Library US A2 - 1 week ago
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Found in: beBee S US - 2 weeks ago
New York, United States teamworkonline Full timeOverviewThe Reservationist is responsible for initiating the guest’s experience through the restaurant’s phone lines and email to ensure guest satisfaction. This role will pay an hourly wage of $20 to $25.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. job expires 7/31/2024ResponsibilitiesGreet all guests when arrivingProcess...
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Found in: Resume Library US A2 - 1 week ago
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New York, United States Estiatorio Milos Full timeJob DescriptionJob Description Primary roles and responsibilities • Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner • Follows up on all reservation requests, changes, and cancellations • Calls guests to confirm all daily bookings • Ensures guests are advised of...
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