Maitre D'
3 weeks ago
Maitre D’
Pay Rate Range: $25.00 to $30.00 per hour
Company Overview:
José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.
Position Summary:
The Maitre D’ role is a vital member of the service team of Nubeluz. Overseeing the flow of the bookings at Nubeluz at all times, promoting and maintaining the highest level of customer service to all guests to ensure customer satisfaction. Focusing on maximizing the seating of all locations while supporting so everyone can fulfill their roles with excellence.
Job Duties
Create a welcoming and hospitable environment for guests whether in person or over the phone
Demonstrate an understanding of reservationists booking strategies and have full knowledge of reservation system
Actively leverages technology to impact communication and operational efficiency
Maximize reservations for all locations to drive and increase revenue, working directly with reservationists
Create meaningful and lasting relationships with guests leveraging every opportunity to exceptional hospitality experiences
Connect guests across all JAG locations in NoMad
Proper communication and follow through of guest’s needs
Assist in activating the front of house teams to celebrate guests coming through the door and implement the importance of guest connections
Work with a sense of urgency and efficiency while remaining composed
Coordinate with management to “build the book” and boost covers while taking into consideration the needs of our business and the needs of our guests
Always find the “yes” for our guests and demonstrate this to other team members
Collaboration with all host teams of NoMad to ensure exceptional guest experience
Follow all company policies, procedures, and guidelines
Performs other duties and responsibilities as per business need
What we need from you
2 + years in a guest facing restaurant role
A passion for guest experience and hospitality
Ability to walk or stand for long periods of time
Previous experience with booking platforms (seven rooms, resy, open table, etc.) and communication systems (email, whats app, slack)
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