Quality Supervisor, Heil Environmental

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities. For more information, visit www.doveresg.com.

Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group - Heil Environmental

Location:  Fort Payne, AL

Reports to:  Quality Manager

Department:  Quality

POSITION SUMMARY:

The Quality Supervisor will provide direct support for the continued development, preservation, update, and maintenance of Heil's quality system.  Conduct internal quality audits using the principles and techniques ascribed by the ISO or ASQ quality audit certification programs.  Assist departments with development and implementation of appropriate corrective action plans to improve overall quality results.  Responsibilities include promoting, teaching, and presenting quality as a means for process improvement and efficiency.  Provide technical and functional assistance to ensure effective implementation and accountability.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Assist in enhancing the Quality Management System.
• Constantly promotes all continuous improvement activities.
• Effectively communicates and refines conformance requirements based on customer input, manufacturing process changes.
• Conduct quality and safety audits, compiles results and reports to the Plant Manager or Safety Officer.
• Develop training and communication tools to ensure quality and safety standards.
• Keep all employees abreast of all changes in regulations as they impact quality and safety.
• Train employees to improve the quality and flow of processes.
• Assist in developing sustainable improvements in manufacturing and transactional processes.
• Facilitate problem solving with vendors, manufacturing/customer support personnel and customers.
• Create and implement ever improving electronic information via the Quality and Safety Management Systems via Standard Operating Procedures.
• Investigate and respond to Safety and Quality issues performing root cause analysis.
• Develop and modify quality and safety policies, procedures, and programs.
• Conduct first piece inspection in respect of each shop order for production items.
• Randomly perform in-process inspections.
• Make final inspections before product is released for shipping.
• Create and maintain In-Process Inspection Sheets for all production and repeat jobs.
• Provide for customer-required inspection documentation.
• Prepare Deviation Reports and pursue to a final solution.
• Define, document, and accomplish calibration of measuring equipment and inspection devices, and maintain currency of company policy in this respect.
• Maintain an adequate and appropriate inventory of inspection equipment and provide suitable storage and security.
• Pursue quality control issues with customers and address disposition of defective or returned materials or items.
• Maintain good order and housekeeping in all areas relating to the quality function.
• Encourage and engage in an environment of continuous improvement and teamwork.
• Collect and analyze data from each audit activity and assists with the development and implementation of appropriate corrective action plans to improve overall quality results.
• Ensure applicability of current quality policies, procedures, and objectives by keeping informed of the latest updates and modifications in the subject. Coordinate with managers at all levels to provide assistance as they achieve and sustain higher quality objectives.

 JOB SPECIFICATIONS:

• Bachelor's Degree in Business or related area is required or equivalent experience.
• 3 to 5 years’ experience with Quality Assurance programs in a manufacturing environment. 
• Report preparation skills.
• Excellent written and verbal communication skills.
• Excellent time management skills are required.
• Knowledge and ability to understand and apply process audit principles (ISO/ASQ).
• Reasoning skills for problem identification and resolution.
• Ability to conceptualize, analyzes, plan and organize projects.
• Knowledge of project management preferred.
• Proficiency with PC’s and knowledge of and using Microsoft Word, Access, Excel preferred.
• Ability to create flow-charts from written descriptions desirable.
• Strong organizational and planning skills, mathematical (statistical) skills, analytical and problem-solving skills.
• Works under limited supervision and handles routine matters on own initiative.
• Exercises a high degree of judgment in matters related to materials, design, manufacturing, logistics and corporate compliance.
• Heavy contact with operations personnel and suppliers including telephone, written and supplier visits.
• Frequent travel is necessary to domestic locations.  Light international travel possible.
• The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job.

DOVER COMPETENCIES:

Change Leadership 

Customer Impact 

Results Driven 

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication:  Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

Provides Leadership of the Department: Leads by example and acts as a role model. Demonstrates fair, firm and consistent treatment of all employees. Sets direction and makes sound decisions. Needs to act with speed, decisiveness, and individual initiative. Identifies and helps remove obstacles to teamwork.  Champions change. Builds and sustains honest relationships with staff. Manages department by interaction and clear communication. Listens to understand input, feedback and concerns of his/her employees. Responds promptly to questions and concerns of employees. Promotes spirit of cooperation and teamwork within his/her department. Assures a safe work environment.

Develops Desired Behaviors: Takes an active role in developing and facilitating the desired behaviors (ethics/work standards, communication, teamwork, continual improvement, accountability) in his/her employees.

Develops People: Makes self-available to employees. Gives honest and frequent performance feedback. Sets clear expectations and holds accountable. Participates in development of annual training plans and follows up to assure completion. Makes time to mentor employees. Takes ownership of evaluating his/her organization to assure the right people with the right skills are in the right jobs. Uses the Predictive Index tool to understand and identify employee needs.

CONTACTS: (Internal and External): Heavy contact with operations personnel and suppliers including telephone, written and supplier visits.

TRAVEL:  Frequent travel is necessary to domestic locations.  Light international travel possible.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Quality & Continous Improvement