Contact Center Representative

Found in: Talent US C2 - 2 weeks ago

Albuquerque, United States Adelante Development Center Full time

Job Details

Description

$1250 Hiring Bonus  

General Description of Duties:

Handle customer contacts by receiving inbound and placing outbound calls. Process wellness referrals, discuss wellness options, and register clients for referred classes or activities. Provide reminder calls for upcoming client events, record attendance, and conduct follow-up evaluations. Develop and maintain positive customer relations. Coordinate with various functions within the organization for handling wellness referrals. Explain benefits a person may be eligible for. Answer incoming calls from potential clients, identify benefit eligibility, and collect pertinent information. Perform outreach at various community sites to distribute information and explain eligible benefits.

Education and Training : 

High school diploma or equivalent required, some college preferred. Bilingual (English-Spanish) preferred. Minimum one-year customer service experience preferred. One-year recent experience with Microsoft applications required. Ability to generate and maintain Excel worksheets using formulas, links, and charts. Provide excellent customer service and respond to questions professionally. Apply critical thinking and problem-solving skills to customer issues. Effective communication in English with internal and external customers of Adelante. Ability to read, write, and interpret written procedures. Capability to give and receive instructions in written and verbal forms. Proficient in presenting information and responding to questions from customers, clients, supervisors, and co-workers.

Other Requirements : 

Must pass background check and pre-employment drug screening. Must have reliable transportation and an agency insurable driving record. May need to work outside regular schedule, including weekends and holidays. Must be able to work in a busy, fast-paced, and sometimes noisy environment. Must be able to lift 10lbs, stand, walk, bend, stoop, and carry frequently. Must be able to climb 5 ft., reach above shoulder(s), balance, push/pull occasionally. Veterans will be given preference for this position.

Adelante is an

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