Member Service Coach
4 weeks ago
Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
We invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more
Thank you for your interest in joining the Nusenda team
We are currently seeking candidates for the role of Member Service Coach for our Contact Center. In this position, you will be responsible for servicingmembers and potential members in a call center environment by providing quality service on all transactional and lending requests, resolve problems/issues, and educate members on the benefits of appropriate products or services that align with their financial needs. You'll display adaptability and knowledge regarding all functions and processes of both the transactional and lending operations. You will assist in coaching and training other representatives and assist lead-level projects or activities.
Key Experience and Abilities Include:
- Experience in all facets of the call center to include, including accounts, specialty products, and lending.
- Working knowledge with remote delivery channels (chat, email).
- Experience coaching and training of employees.
- Experience in multi-tasking, dealing with sensitive information, and problem resolution while providing exceptional service
- Knowledgeable in Microsoft Office and all internal systems as affiliated with the department; represent the organization professionally in conduct and personal appearance.
- Ability to adapt quickly to change and proactively communicate.
Call Center Hours of operation are: Monday-Friday 7:30am-6:00pm. Saturday 8:00-3:00pm.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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