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ServiceNow Vulnerability Response Administrator

4 months ago

St Louis, United States Ampcus Incorporated Full time
ServiceNow Vulnerability Response Administrator
  Candidates must be local to St. Louis MO, Bloomfield CT, or Bloomington MN. Core hours are 8 am-5 pm EST, M-F. 
Duties:
  • The ServiceNow Vulnerability Response Administrator will be a crucial member of the Vulnerability Management team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The ServiceNow Vulnerability Response Administrator will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key application, ServiceNow Vulnerability Response (SN VR).

Skills:
  • Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances). Conduct routine health assessments, ensuring peak performance and availability.
  • Implement and maintain ServiceNow security policies, roles, and access controls, ensuring data confidentiality and compliance with regulatory requirements.
  • Perform regular application updates and patches, ensuring system stability and security compliance
  • Lead Support interactions with Cases, Changes and Requests, and escalations.
  • Administer software and plugin upgrades, Establish a rollback plan for upgrades, ensuring minimal disruption in case of unforeseen issues.
  • Collaborate with stakeholders to identify workflow requirements and streamline business processes.
  • Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance.
  • Act as a subject matter expert on ServiceNow Vulnerability Response capabilities, providing guidance and recommendations to stakeholders and project teams.
  • Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication.
  • Collaborate with project managers, business analysts, developers, and other stakeholders to define project requirements, milestones, and deliverables.
  • Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.
  • Technical experience with ServiceNow CMDB capabilities to drive improvements in matching discovered items from various scanners to configuration items and application services by tuning CI lookup rules.
  • Minimum 5 years of ServiceNow platform experience
  • Experience working in Agile/Scrum methodologies
  • Basic understanding of risk management is helpful for understanding how organizations might prioritize certain systems, environments, or assets within VR.
  • Basic understanding of policy and compliance management is helpful when trying to automate compliance across various sources or standards from your compliance monitoring tools’ findings.
  • Python, Angular/React, JavaScript, HTML/CSS, and API development experience is necessary

Certifications:

  1. ServiceNow Certified Systems Administrator - highly preferred
  2. ServiceNow Vulnerability Response Certified OR CIS-VR (Certified Implementation Specialist in Vulnerability Response) - desired 
    • If they do not have this then they need to demonstrate in the resume they have done extensive development, management, administration and operational work in the VR modules.
  3. ServiceNow Performance Analytics training - desired
  4. ServiceNow CMDB training - desired
  5. ITIL4 - desired
For more information please contact Tom Mazzulla at tmazzulla@itechsolutions.comSince 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  
 
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.