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ServiceNow FSO Tech Lead

2 months ago

St Paul, United States ClifyX Full time

Job Title: ServiceNow FSO Tech Lead

Work Location : Saint Paul, MN (Onsite)

Position: Fulltime


Job Description:

Skills

ServiceNow-FSO

Customer Service Management

Custom Applications

ITSM

Integrations

Technical Skills: (Primary)

  • Hands on experience in implementing ITSM FSO CSM etc
  • Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
  • Validate requirements and highlight discrepancies
  • Design solution and suggest technical best practices
  • Provide domain architecture and the technical aspects of the project
  • End to end guidance and review of FSO Implementation customization in ServiceNow
  • Participate in requirement gathering meetings and provide inputs to the developers based on the requirements

Technical Skills (Secondary – Nice to have, NOT MANDATORY):

  • Ensure information is accurate and feasible

Soft Skills

  • As this is an onsite role, must have strong written and oral communication skills.
  • Insurance Domain Knowledge
  • Strong ability to work with client stakeholders.
  • Requirement Review and Work Effort Estimation

Certifications

  • ServiceNow Administration certification
  • ServiceNow Implementation Specialist Certification FSO ITSM various tracks
  • ServiceNow Master Architect Certification optional