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Manager

4 months ago

Bel Air, United States Buffalo Wild Wings - MD Full time

The Manager provides leadership and assistance to ensure that all team
members are guest-focused, team-focused, and community-connected. They will exercise
knowledge of restaurant operations, manage staff resources, provide counsel, develop
and coach team members and help to build sales and profits while maintaining operating
standards.


General Responsibilities Include: 
  • Creates dining experiences worth celebrating that demand loyalty. 
  • Ensures that all Managers and Team Members are guest focused first, and display
    hospitality skills consistently such as 100% Manager table visits, big hellos, big
    goodbyes, etc. 
  • Manages the human resource function in the restaurant ensuring recruitment,
    selection, orientation, training, scheduling, and performance management
    functions meet or exceed company specified criteria. 
  • Conducts Team meetings/Huddles/Shift Lead meetings as a form of communication
    and training. 
  • Utilizes all compliance systems, manager tools, and procedures both in a timely
    manner and with integrity (including but not limited to SOPs, restroom checks,
    ticket trackers, line checks, and guest check audits) to ensure proper shift
    execution.
  • Conducts administrative manager functions as needed 
  • Maintains high cleanliness standards 
  • Helps to ensure adherence to ServSafe Alcohol, Food, and HACCP standards. 
  • Assists in the rollout of new company programs, policies, and procedures as
    requested. 
  • Leverages compliance/feedback tools (GEM, QSCs, Mystery Shop feedback, etc.) in
    order to improve overall restaurant performance. 
  • Ensures adherence to company-specific systems, tools, and procedures for proper
    shift execution by all Team Members and Managers. 
  • Manages shifts to achieve sales and profit goals (including labor and food cost
    management, and controlling expenses), through the current management team. 
  • Ensures acceptable overall labor results; approves all department schedules to
    ensure acceptable overall labor results and guest satisfaction
Education/Training/Experience: 
  • Must possess proper food handlers and alcohol dispensing certifications (if
    required by law). 
  • Valid driver's license. 
  • Satisfactory criminal history. 
  • General knowledge of labor laws, health codes, safe food handling and sanitation,
    responsible alcohol service, safety, and security systems and procedures, and
    computer operations. 
  • Good people management skills, communication, and listening skills. Must be
    flexible and adaptable to change. 
  • Demonstrated time management and organizational skills. 
  • Must be self-motivated, detail-oriented, and have a passion for teaching others. 
  • Must be able to work a flexible schedule including days, nights, weekends, and
    holidays. 
  • Work as a contributing member of a team. 
  • Must be able to read and comprehend written materials, write in grammatically
    correct sentences, and perform basic to intermediate mathematical computations.
Physical Demands and Work Environment: 
  • The physical demands described here are representative of those that must be met
    by an employee to successfully perform the essential functions of this position. 
  • Reasonable accommodations may be made to enable individuals with disabilities to
    perform the functions. While performing the duties of this position, the employee is
    regularly required to talk or hear. 
  • The employee frequently is required to use hands or fingers, handle, or feel objects,
    tools, or controls. 
  • The employee is occasionally required to stand; walk; sit; reach with hands and
    arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must
    occasionally lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this position include close vision, distance vision,
    color vision, peripheral vision, and the ability to adjust focus. 
  • The noise level in the work environment is usually moderate.
Salary posted is based on an hourly wage for a 50 hour work week. 
We offer: 
  • Pay on demand
  • Competitive pay 
  • Discounted meals 
  • Tuition Reimbursement 
  • Benefits and Vacation