Supervisor, Dual Rate

1 month ago

Kansas City, United States Caesars Entertainment Full time

JOB SUMMARY: 

Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets. 

ESSENTIAL JOB FUNCTIONS:

Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel.  Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures.  Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance.  Participate and provide recommendations in the hiring, performance evaluation, and termination processes. Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff. Prepares and coordinates the periodical performance review of assigned personnel. Alerts Casino Manager to potential safety problems. Maintains key security. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate.  Changes cards/dice. Opens and closes games. Verifies fill slips, credit slips, and markers pertaining to games in the assigned area. Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager.  Ensures dealers are delivering the highest quality of guest service. Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests.  Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary. Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees. Rates all guests. Promotes and creates Total Reward cards for new and existing patrons.  Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.  Accurately maintains table game inventories and player win/losses.  Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift. Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements. Attends all mandatory meetings required by the company/department. Understands and enforces all company policies and procedures. Independently addresses other issues and concerns that arise. May need to function as a table games dealer as needed

QUALIFICATIONS:

High School graduate or equivalent required. College degree preferred. Two - five years casino experience required, preferably in pit operations. Knowledge of multi-games is a plus. Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred. Must possess excellent leadership, customer relations, and communication skills. Must be able to read, write, speak and understand English. Must be willing towork any day of the week andany shift. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:   

To perform the essential functions of this position, employee must be able (with or without a reasonable accommodation) to: walk and stand for duration of shift. Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Must be able to respond calmly and handle customer demands in a fast- paced environment. Maintains a positive demeanor and enhances guest experiences. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers. Must be able to accurately balance chip bank at the beginning and end of shift. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust. Must be able to maintain regular attendance in work environment. 

  • Supervisor, Dual Rate

    4 days ago

    Kansas City, Missouri, United States Caesars Entertainment Full time

    Job Summary:The Dual Rate Supervisor is responsible for supervising the operation of one or more table games on an assigned shift, with a focus on delivering exceptional guest service and ensuring a positive gaming experience. This role requires strong leadership and communication skills, as well as the ability to motivate and coach team members to achieve...

  • Dual Rate Slot Attendant/Supervisor

    4 weeks ago

    Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Dual Rate Slot Attendant/Supervisor is responsible for handling routine slot machine-related customer complaints and identifying situations that may require supervisor intervention. Position ResponsibilitiesServices minor machine malfunctions, preventative/routine maintenance, accurate preparation and...

  • Dual Rate Slot Attendant/Supervisor

    1 month ago

    Atlantic City, United States Ocean Casino Resort Full time

    Job DescriptionJob DescriptionAbout the RoleThe Dual Rate Slot Attendant/Supervisor is responsible for handling routine slot machine-related customer complaints and identifying situations that may require supervisor intervention. Position ResponsibilitiesServices minor machine malfunctions, preventative/routine maintenance, accurate preparation and...

  • Dual Rate Cage Cashier Supervisor

    2 months ago

    Michigan City, United States Blue Chip Casino Hotel Spa Full time

    Job DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....

  • Dual Rate Cage Cashier Supervisor

    2 months ago

    Michigan City, United States Boyd Gaming Full time

    Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current...

  • Dual Rate Dealer

    2 weeks ago

    Kansas City, United States Bally's Kansas City Full time

    DescriptionWhy Bally's? Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for innovation, energy, and dedication to creating thrilling gaming experiences, were born to entertain. A career with Bally's means starting on a path to endless...

  • Table Games Supervisor

    2 weeks ago

    Atlantic City, New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full time

    Job OverviewPosition SummaryThe Table Games Supervisor plays a pivotal role in ensuring exceptional service for both internal and external guests at Hard Rock Hotel and Casino Atlantic City. This position is tasked with overseeing a designated area of the gaming floor, which includes multiple table games, to uphold the highest standards of customer service...

  • Dual Licensed Operator

    2 weeks ago

    Everglades City, United States US Water Services Corporation Full time $20 - $25

    Job DescriptionJob DescriptionU.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 750-plus...

  • Front Desk Supervisor

    2 months ago

    Kansas City, United States Origin Hotel Kansas City Full time

    Front Desk Supervisor Location: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor...

  • Front Desk Supervisor

    2 months ago

    Kansas City, Missouri, United States Origin Hotel Kansas City Full time

    Front Desk SupervisorLocation: Origin Hotel Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Job SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service and that all administrative tasks are completed accurately and efficiently. The Front Desk Supervisor will...

  • Dining Operations Supervisor

    6 days ago

    Kansas City, Missouri, United States Sodexo Full time

    About the RoleWe are seeking a skilled Food Supervisor to join our team at Sodexo. As a Food Supervisor, you will be responsible for leading a team of food preparation and service staff, ensuring a safe working environment, and promoting productivity among your team.Key ResponsibilitiesLead a team of food preparation and service staff to ensure efficient and...

  • Event Services Supervisor

    1 week ago

    Kansas City, Missouri, United States HYATT Hotels Full time

    Situated in a distinguished venue, this premier destination harmoniously blends historical elegance with contemporary sophistication. With a legacy spanning over a century as a leading social hub, this establishment offers a truly exceptional backdrop for unforgettable gatherings, alongside innovative dining and vibrant nightlife. Complementing the hotel’s...

  • Maintenance Supervisor

    1 month ago

    Kansas City, United States Acro Service Corp Full time

    Location:Fairfax KS Maintenance SupervisorPay rate: $50/HR - paid weekly!** must be flexible working all shifts **Bachelors Degree required3 years experienceSummary: The main function of a maintenance supervisor is to establish, implement, and maintain long-range plans for improvement of maintenance activities and provide technical assistance to the...

  • Maintenance Supervisor

    1 month ago

    Kansas City, United States Acro Service Corp Full time

    Location:Fairfax KS Maintenance SupervisorPay rate: $50/HR - paid weekly!** must be flexible working all shifts **Bachelors Degree required3 years experienceSummary: The main function of a maintenance supervisor is to establish, implement, and maintain long-range plans for improvement of maintenance activities and provide technical assistance to the...

  • Dual Building Maintenance Manager

    1 month ago

    Salt Lake City, United States Courtyard Marriott Full time

    Job DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Salt Lake City Courtyard by Marriott, now hiring an Dual Building Maintenance Manager!The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our...

  • Food Service Supervisor

    4 days ago

    Kansas City, Missouri, United States Compass Group USA Full time

    Job SummaryCompass Group USA is seeking a skilled Food Service Supervisor to join our team. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our kitchen, ensuring that our high standards of quality and service are consistently met.Key Responsibilities:Train and supervise food-service associates to ensure...

  • Occupational Health Supervisor

    1 month ago

    Kansas City, United States Abbott Laboratories Full time

    Occupational Health SupervisorWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health...

  • Wheelchair Supervisor at MCI Airport

    1 week ago

    Kansas City, United States G2 Secure Staff Full time $18

    Job DescriptionJob DescriptionG2 Secure Staff is expanding and looking to add to the Wheelchair Supervisor operations in Kansas City International Airport (MCI)Title: Wheelchair SupervisorPay Rate: $18.00 per hourShift: VaryThe Wheelchair Supervisor is responsible for the direct supervision of an assigned team of wheelchair agents. The wheelchair supervisor...

  • Team Supervisor

    2 weeks ago

    Kansas City, Missouri, United States Staffmark Full time

    Unleash your leadership potential and embark on a rewarding journey with Staffmark and our esteemed partner organization, committed to nurturing your career growth. As a Team Supervisor, you will play a pivotal role in a leading mailing service company that is dedicated to enhancing global connectivity. We pride ourselves on our commitment to excellence,...

  • Facilities Supervisor

    6 days ago

    Kansas City, Missouri, United States Aramark Full time

    Job SummaryThe Custodial Supervisor will play a key role in maintaining the highest standards of cleanliness and quality in our facilities. This individual will assist management in ensuring that all areas of the building are clean, safe, and well-maintained.Key ResponsibilitiesConduct regular inspections to identify areas for improvement and implement...