Occupational Health Supervisor

1 month ago

Kansas City, United States Abbott Laboratories Full time

Occupational Health Supervisor

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The OHS Supervisor is responsible for the hiring, training and direction of Occupational Health Services staff members performing data entry, administrative duties and follow-up calls to clinics related to Health eScreen service events.

The OHS Supervisor is also responsible for emails, faxes and phone calls, with timely issue resolution; and managing occupational health services that require custom workflows.

What Youâll Work On

  • Excellent Customer Service skills required to handle escalated calls from Occupational Health Services queue.

  • Review client account reports to evaluate trends in Turn-Around Time (TAT), cancellation rates, no-show rates, and incomplete event follow-up.

  • Collaborate with National Accounts team to serve as occupational health resource, provide answers to questions regarding standard occupational health.

  • Train new team members. Training will include but is not limited to; the departmental policies and procedures for coordination/completion of appointment requests and associated communication with clients/clinics.

  • Collaborate with staff in managing assigned accounts to include completion of all identified team processes.

  • Ensure resolution of escalated issue with communication to client. Escalate all unresolved issues to OHS Manager

  • Ensure resolution of escalated issues with communications to clinics. Escalate all unresolved issues to Senior Supervisor.

  • Perform all managerial duties including (but not limited to) staff hiring, training, project management, goal tracking, performance review, career development, and daily supervision over designated department personnel.

  • Manage staff PTO, timecards, work schedules, training, and onboarding.

  • Oversee daily work of designated subordinates.

  • Provide on-going and as-requested team productivity reports for department leadership.

  • Coordinate escalated and special projects as determined by department leadership.

  • Work to ensure all staff have the tools and resources as necessary to perform job functions.

  • Addresses and retrains staff as needed when quality issues are identified

  • Monitors client facing mailboxes for TAT and ensures appropriate/timely responses

  • Responsible for gathering daily data required for Management Operating System (MOS) tier 1/2/3 meetings; leading and/or participating as required

  • Other duties as assigned.

Required Qualifications

  • High School Diploma

  • 1-2 years related experience and/or training

Preferred Qualifications

  • Bachelor's degree (B. A.) from four-year college or university preferred

  • Minimum 6 months experience in OHS team lead or OHS SME role preferred

  • Healthcare background a plus

  • Microsoft Office (Word, Excel) eScreen123, MyeScreen, Result Lookup, Data Entry, Image Now

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews



The base pay for this position is $57,300.00 â $114,700.00. In specific locations, the pay range may vary from the range posted.

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