Quick Lane Service Advisor

4 months ago


Ankeny, United States Ken Garff Full time
Looking for:
  • Desire to give outstanding customer service; quick to connect and build relationships with others.  

  • Welcoming and approachable with a preference for exciting, fast-paced work 

  • Self-starting and cooperative team player 

  • Strong attention to detail and willingness to learn.

Why you’ll love working with us:

  • Flexible Scheduling
  • Maternity/Paternity Program
  • Competitive compensation package and 401k with company match 
  • Wellness Time Off, plus holidays, plus a Personal Purpose Day 
  • Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance 
  • Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support and a Diabetes Management Program
  • Year-end bonus program for ALL employees (Garff Giveback
  • Employee discounts on vehicle purchase, parts, service and more 

 

What you’ll do as a Quick Lube Service Advisor: 

  • Greet all customers promptly and professionally 

  • Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate 

  • Provide customers with updates, estimates, and inspection results in a timely manner 

  • Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry 

  • Review all completed work and recommendations and collect payments from customer 

  • Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information

  • Provide excellent service and review the customer satisfaction survey to each customer 

 

At first glance, there’s nothing remarkable at Ken Garff.  Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear.  Because listening isn’t just something we do; it’s part of who we are.  It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people.  And we thrive on treating them right. We listen because we believe listening matters.  We’re just different that way. 

Will you join us as a new Quick Lube Service Advisor?  Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them?  Will you listen and build trust and foster relationships?  This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward.  It needs you. 


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