Mainline Service Advisor

6 months ago

Ankeny, United States Ken Garff Full time
Looking for:
  • Friendly and cooperative demeanor; quick to connect and build relationships with others 
  • Unselfish and approachable with a preference for exciting, fast-paced work 
  • Motivated, patient, conscientious, relaxed and cooperative team worker
  • Accommodating and analytical, while producing highly precise and accurate work

Why you’ll love working with us:

  • Competitive compensation package and 401k with company match
  • Maternity and Paternity Program
  • Paid Time off, plus holidays, plus a Personal Purpose Day 
  • Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance 
  • Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, & Diabetes Management Program
  • Year-end bonus program for ALL employees (Garff Giveback) 
  • Employee discounts on vehicle purchase, parts, service and more 

What you’ll do as a Service Advisor:

  • Greet all customers promptly and professionally
  • Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
  • Provide customers with updates, estimates, and inspection results in a timely manner
  • Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
  • Review all completed work and recommendations and collect payments from customer
  • Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
  • Provide excellent service and review the customer satisfaction survey to each customer

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