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Operations Manager

6 months ago

Rochester, United States Leaf Home Full time

Position Summary: 

Manage and grow assigned sales territory through effective leadership of independent contractor Sales Representatives. Work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction. Accountable for achieving defined sales metrics in assigned territory 

Essential Duties and Responsibilities:

Effectively manage sales representative team within assigned territory

Maximize productivity and sales effectiveness through continual team training and proactive performance management

Ensure sales representatives meet or exceed established sales KPIs

Provide customer and sales support by responding to customer inquiries and requests

Work closely with Installation department to ensure accurate sales orders and timely installation

Routinely review sales performance reports to identify areas of improvement and opportunity for assigned team and territory

Foster effective team communication through individual and team meetings

Recruit, onboard, train and retain direct sales representatives

Perform ride-along with sales representatives to provide coaching and feedback on sales performance

Complete in-home sales consultations with potential customers as needed

Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

High School Diploma or equivalent.

Prior experience in a direct sales role or equivalent

Ability to follow defined sales process performing in-home sales consultations

Ability to travel in local market including evenings and weekends

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.

Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.

Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction.

Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

Prior sales experience in the home improvement industry 

Prior leadership and management experience

What do we offer?

Industry-leading compensation package

Fully paid Medical, Dental, and Vision benefits after 30 days

401k Savings Plan

Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs

Childcare benefits to support families

Endless opportunity for growth and advancement. Just ask our current employees

Other perks you need to know about: 

Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.

Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.

Gym membership compensation – your insurance will help cover the cost of your gym membership

Groups like Vet Connect & the Women’s Committee to help you get involved and to provide resources for your success 

Diversity and Inclusion Statement

Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).