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Transportation Operations Manager

2 months ago

Rochester, New York, United States Workatfirst Full time
About the Position

The Assistant General Manager is responsible for overseeing all transportation activities, including dispatching vehicles on schedule, ensuring the maintenance of vehicles and operators, and processing payroll. This role requires strong leadership and organizational skills to maintain accurate and efficient routes.

Key Responsibilities:

  • Coordinate daily transit operations, including dispatching, in-service monitoring, and turn-in activities.
  • Work with the Maintenance Manager to ensure vehicles are in proper working condition.
  • Prepare and verify operations payroll.
  • Develop manpower requirements for Road Supervisors, Dispatchers, Operators, and Service Personnel.
  • Coordinate operations personnel selection, recruitment, and training with the Safety Manager.
  • Assist in developing procedure manuals for Dispatchers, Road Supervisors, Operators, and Service personnel.
  • Ensure accurate and timely collection and reporting of fare box revenue.
  • Assist with preparation of annual budget.
  • Monitor and evaluate Operations activities, including vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations-related functions.
  • Recommend and discipline operations personnel.

Requirements:

  • High School Diploma or equivalent; Bachelor's degree preferred.
  • 5 years minimum experience.
  • 3+ years of management experience in a large paratransit operation.
  • Knowledge of paratransit operations, maintenance, and administration.
  • Excellent communication skills.