Systems Analyst, ServiceNow

1 month ago

Durham, United States Cisco Full time

The HR Products and Platforms team is looking for a dynamic and engaging Systems Analyst to drive efficient and effective enablement of ServiceNow solutions.

Who You Are

You have been in an HR Technologist role for the last several years, and have hands-on ServiceNow configuration experience. You've worked some with HRSD as well.

You love solving problems and finding solutions to make lives and jobs easier. You are ready to take your career into a role where you’re truly building solutions. You’re excited about an opportunity to expand your knowledge and experience with ServiceNow and take your expertise to the next level.

Who We Are

The Products and Platforms team plays a crucial role in managing and optimizing the technology capabilities of Cisco HR. We are tasked with configuring and managing multiple technology platforms, overseeing and testing updates, and ensuring that systems comply with data security and privacy requirements. We also focus on process definition, ways to improve existing systems, necessary support, and figuring out the most optimal practices and digital solutions.

What You'll Do

Consult to Problem Solve

Consult with key stakeholders to identify and understand complex and ambiguous problems in all areas of the solution in relation to the business and across boundaries. Outline the most optimal solution across people, process, data and technology that conforms with Cisco standards. Research and understand the solution, impact and intersections with the HR and IT Strategic priorities. Provide best practices to support digital enablement Identify solution pain points to draw insights aligned to business strategy.

Enhance Solutions

Engage with solution architects and product owner for the analysis, design, configuration and delivery of the solution Recognizes business process inefficiencies and recommends improvements Responsible for audit/data integrity validation Responsible for Privacy by Design, Security, and Quality. Identify and triage incident requests for the module you own Resolve configuration / product issues as they arise Responsibility to participate in UAT / Go Live Testing Support during program launches

Embody our People Strategy Star Values

Exemplify and model the Conscious Culture mindset. Support, celebrate and have your fellow teammates backs. Put the employee experience at the heart of everything we do. Commit to continuous improvement. Continue to grow together

Who You Are (Continued)

You're naturally curious and creative, with a strong bias towards action and results. The ability to troubleshoot, recognize patterns and understand interconnections is paramount. You're attentive to detail and have no problem grasping the broader perspective.

Must Haves

5+ years as a technologist (IT, HRIT, Engineering) to include 2 years experience configuring and implementing any ServiceNow Product.

Preferences

Experience in all phases of the technology implementation lifecycle (requirements gathering, design, build, go-live, testing). Knowledge of the HR function and processes or relevant academic coursework / professional certification programs Ability to mentor junior team members Strong communication skills, both written and oral Excellent teamwork and interpersonal skills Experience configuring and implementing ServiceNow HRSD Other HR Tech Experience like Workday Data Integrations knowledge

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