Client Care Manager

1 month ago


Newark, United States Homewatch CareGivers of South Orange Full time
Homewatch CareGivers of South Orange -

Position Summary and General Purpose:

Homewatch of South Orange is the premier provider of private home care services in Essex, Union, and Morris Counties.  We pride ourselves on providing a high touch customer experience.  We specialize in providing compassionate live-in and hourly care.  Each client has a designated Care Team comprised of registered nurse, social worker and caregiver(s).  We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for. 

We are seeking a full-time Client Care Manager (Social Worker) to join our family.  The ideal candidate will have community roots in Short Hills/Millburn (Essex County). 

You will be responsible for handling leads (intake calls), meeting with potential clients, and once onboarded acting as the main point of contact for the client, family members, or client representatives communicating all schedules changes.  You will be required to communicate any changes to the client’s schedule or condition in real time to the Client Service Team.  You will be expected to establish a rapport with Caregivers and learn their skillset so you can properly match them to your clients.  The ideal candidate will be known in their community and have relationships with key facilities.  In order to succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.

Essential duties and responsibilities include the following:

 

Marketing:

·         Build relationships with referral sources to grow revenue where appropriate

·         Build relationships within the community to grow revenue where appropriate

·         Community & Facility Support as requested

 

Client Service-Case Management:

·         Handles and validates initial leads (intake calls)

·         Schedules in person visit with potential clients to assess their needs

·         Responsible for sending and executing the service agreement

·         Build rapport with assigned clients, family members, and or client representatives  

·         Acts as the primary contact for the client/client representative, communicates all schedule changes to the clients in real time

·         Resolves all client issues in real time

·         Communicates in real time any changes to the client’s schedule or condition to the client service team

·         Get to know Caregivers and make recommendations to the scheduling team in the matching process

·         Coordinates Registered Nurse visit and first day of service

·         Plays an active role in weekly client service meeting

·         Responsible for being part of on-call weekend rotation (every 5 weeks) and once during the week 

·         Play a role in interview caregivers

Education & Requirements:

Minimum: Licensed Master of Social Work (MSW) required, Licensed Clinical of Social Work (LCSW) preferred.  At least 2 years of clinical experience, must be fully vaccinated against COVID-19. 

Experience & Qualifications:

  • Must be skilled at establishing rapport and providing consultative customer service
  • Have community roots in Short Hills/Millburn to help grow the business
  • A winning smile and “can do” attitude
  • Strong oral and written communications skills-articulate, courteous and friendly
  • Attention to detail and ability to work in a fast-paced environment
  • Intermediate computer skills in Microsoft Office products

 

We offer:

  • A family friendly/flexible working environment
  • Benefits after 90 days
  • IRA Saving Program
  • Generous PTO
  •  Weekly free lunch
  • Office closes at 4 on Friday’s

 

 



  • Newark, Delaware, United States City National Bank Full time

    Job SummaryThe Client Care Specialist is a key member of our team, responsible for delivering exceptional client service experiences aligned with our City National Brand promise. This role involves responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues.Key ResponsibilitiesManage...

  • Client Care Manager

    4 weeks ago


    Newark, Delaware, United States Homewatch CareGivers of South Orange Full time

    Job Title: Client Care ManagerAt Homewatch CareGivers of South Orange, we are seeking a highly skilled and compassionate Client Care Manager to join our team. As a key member of our Care Team, you will be responsible for providing exceptional customer service to our clients and their families.Key Responsibilities:Handle initial leads and validate client...


  • Newark, Delaware, United States City National Bank Full time

    Job SummaryThe Client Care Specialist is a critical role at City National Bank, responsible for delivering exceptional client service experiences aligned with our brand promise. This position requires a high level of analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key ResponsibilitiesRespond to and handle a...

  • Client Care Manager

    3 weeks ago


    Newark, Delaware, United States Homewatch CareGivers of South Orange Full time

    Job Summary:Homewatch CareGivers of South Orange is seeking a skilled Client Care Manager to join our team. As a key member of our care team, you will be responsible for handling leads, meeting with potential clients, and providing exceptional customer service. You will act as the primary point of contact for clients, family members, and caregivers, ensuring...

  • Client Care Manager

    3 weeks ago


    Newark, Delaware, United States Homewatch CareGivers of South Orange Full time

    Job Summary:Homewatch CareGivers of South Orange is seeking a skilled Client Care Manager to join our team. As a key member of our Care Team, you will be responsible for handling leads, meeting with potential clients, and providing exceptional customer service. You will act as the primary point of contact for clients, family members, and representatives,...


  • Newark, Delaware, United States City National Bank Full time

    Job Title: Client Care SpecialistAt City National Bank, we are seeking a highly skilled and customer-focused Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional service to our clients, responding to and resolving complex operational issues, and ensuring that our clients receive the highest...


  • Newark, Delaware, United States Internet Brands, Inc. Full time

    **Job Title:** Client Relations Manager**Job Summary:** We are seeking a highly skilled Client Relations Manager to lead our team of Account Managers in driving revenue growth and client retention. As a key member of our Services Organization, you will be responsible for managing a team of 8-12 Account Managers, ensuring they meet and exceed monthly...

  • Patient Care Manager

    4 weeks ago


    Newark, Delaware, United States Stanford Health Care Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Care Manager to join our team at Stanford Health Care. As a Patient Care Manager, you will be responsible for overseeing the daily operations of our patient care units, ensuring that patients receive high-quality, compassionate care. You will work closely with our nursing staff, physicians,...


  • Newark, Delaware, United States HealthEcareers - Client Full time

    Solomon Page is seeking a skilled Registered Nurse for a Long Term Acute Care travel nursing position in a dynamic healthcare environment.Job DetailsSpecialty: Long Term Acute CareDiscipline: RNShift: 12 hours, nightsEmployment Type: TravelOur client is looking to add a dedicated Registered Nurse to their team to provide high-quality patient care.Job...


  • Newark, Delaware, United States Christiana Care Full time

    Job Title: Care Management SupervisorJob Specialty: Behavioral Health - Social Worker-ClinicalJob Duration: Full TimeShift: DaysGuaranteed Hours: Not specifiedExperience: Minimum 5 years in a healthcare environment, at least 2 years in a leadership roleLicense: Licensed Social Work credential required by June 11, 2024, State of Delaware; If RN, licensed to...

  • Clinical Case Manager

    4 weeks ago


    Newark, New Jersey, United States Christiana Care Full time

    Job SummaryChristianaCare is seeking a skilled Clinical Case Manager to play a critical role in ensuring the delivery of efficient and effective healthcare services. As a Registered Nurse, you will conduct admission and concurrent reviews to evaluate medical necessity and appropriateness of care. You will collaborate with healthcare providers to develop and...


  • Newark, Delaware, United States HealthEcareers - Client Full time

    Job OpportunityHealthEcareers - Client is seeking a board-certified or board-eligible adult psychiatrist to join its team. This is a wonderful opportunity to be part of a renowned organization committed to advancing innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.Key...


  • Newark, United States Christiana Care Full time

    Job Details Assistant Nurse Manager - Neuro Critical Care Unit Full Time (80 hours) - Day/Midnight commitment Rotation depending on the needs of the department Newark, DE ChristianaCare is currently seeking an Assistant Nurse Manager (ANM) for our 18-bed Neuro Critical Care (NCCU) and our 6-bed Transitional Neuro (TNU) units. In this role, the Assistant...


  • Newark, United States Salo, Inc. Full time

    Description Entry Level Schedulers and Customer Service Representatives (CSR) are the first point of contact for our caregivers and clients. CSRs use their knowledge of patients' needs to match and schedule qualified nurses, aides, and other providers to deliver home health services. Compensation: $18.50 - $22.50 per hourWhat we offer Entry Level...

  • Client Director

    4 weeks ago


    Newark, New Jersey, United States Gartner Full time

    Unlock Your Potential as a Client Director at GartnerGartner is a leading research and advisory company that empowers C-suite leaders and their teams to achieve their mission-critical priorities. As a Client Director, you will play a critical role in helping clients overcome their most important challenges.Your Key Responsibilities:Develop and implement...


  • Newark, United States PGIM Full time

    Acts as a key liaison between PGIMs institutional clients and various teams (Client Advisory Group in Japan and Hong Kong, Portfolio Management, Credit Research, Operation, Compliance, Legal, etc.), ensuring overall clients satisfaction by monitoring all clients deliverables are being met and helping clients meet their financial objectives. Facilitates...


  • Newark, Delaware, United States ATR International Full time

    Job SummaryThe Client Service Representative will be responsible for delivering exceptional day-to-day support to external clients, ensuring a positive client experience. This includes monitoring and resolving service issues, acting as an advocate for the client, and serving as the point of contact for internal customers and business partners. The successful...


  • Newark, Delaware, United States Generis Tek Inc Full time

    Care Management Supervisor Job SummaryWe are seeking a skilled Care Management Supervisor to join our team at Generis Tek Inc. The successful candidate will be responsible for providing direct care management services to a defined patient population, while also supervising a team of case management and social work staff.Key Responsibilities:Maintain a high...


  • Newark, Delaware, United States HealthEcareers - Client Full time

    Job OpportunityHealthEcareers - Client is seeking a board-certified or board-eligible adult psychiatrist to join its team. This is a wonderful opportunity to be part of a renowned organization committed to advancing innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.Key...


  • Newark, Delaware, United States City National Bank Full time

    Job Title: Client Service ProfessionalAt City National Bank, we're committed to delivering exceptional client service and building long-lasting relationships with our clients. As a Client Service Professional, you'll play a critical role in ensuring our clients receive the highest level of service and support.Key Responsibilities:Provide exceptional client...