Client Care Manager

6 days ago

Newark, United States Homewatch CareGivers of South Orange Full time
Homewatch CareGivers of South Orange -

Position Summary and General Purpose:

Homewatch of South Orange is the premier provider of private home care services in Essex, Union, and Morris Counties.  We pride ourselves on providing a high touch customer experience.  We specialize in providing compassionate live-in and hourly care.  Each client has a designated Care Team comprised of registered nurse, social worker and caregiver(s).  We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for. 

We are seeking a full-time Client Care Manager (Social Worker) to join our family.  The ideal candidate will have community roots in Short Hills/Millburn (Essex County). 

You will be responsible for handling leads (intake calls), meeting with potential clients, and once onboarded acting as the main point of contact for the client, family members, or client representatives communicating all schedules changes.  You will be required to communicate any changes to the client’s schedule or condition in real time to the Client Service Team.  You will be expected to establish a rapport with Caregivers and learn their skillset so you can properly match them to your clients.  The ideal candidate will be known in their community and have relationships with key facilities.  In order to succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.

Essential duties and responsibilities include the following:

 

Marketing:

·         Build relationships with referral sources to grow revenue where appropriate

·         Build relationships within the community to grow revenue where appropriate

·         Community & Facility Support as requested

 

Client Service-Case Management:

·         Handles and validates initial leads (intake calls)

·         Schedules in person visit with potential clients to assess their needs

·         Responsible for sending and executing the service agreement

·         Build rapport with assigned clients, family members, and or client representatives  

·         Acts as the primary contact for the client/client representative, communicates all schedule changes to the clients in real time

·         Resolves all client issues in real time

·         Communicates in real time any changes to the client’s schedule or condition to the client service team

·         Get to know Caregivers and make recommendations to the scheduling team in the matching process

·         Coordinates Registered Nurse visit and first day of service

·         Plays an active role in weekly client service meeting

·         Responsible for being part of on-call weekend rotation (every 5 weeks) and once during the week 

·         Play a role in interview caregivers

Education & Requirements:

Minimum: Licensed Master of Social Work (MSW) required, Licensed Clinical of Social Work (LCSW) preferred.  At least 2 years of clinical experience, must be fully vaccinated against COVID-19. 

Experience & Qualifications:

  • Must be skilled at establishing rapport and providing consultative customer service
  • Have community roots in Short Hills/Millburn to help grow the business
  • A winning smile and “can do” attitude
  • Strong oral and written communications skills-articulate, courteous and friendly
  • Attention to detail and ability to work in a fast-paced environment
  • Intermediate computer skills in Microsoft Office products

 

We offer:

  • A family friendly/flexible working environment
  • Benefits after 90 days
  • IRA Saving Program
  • Generous PTO
  •  Weekly free lunch
  • Office closes at 4 on Friday’s

 

 

  • Client Care Specialist

    4 weeks ago

    Newark, Delaware, United States City National Bank Full time

    Job SummaryThe Client Care Specialist is a critical role within City National Bank, responsible for delivering exceptional client service experiences aligned with our brand promise. This position requires a high level of technical and navigational assistance for our online personal products and services, as well as the ability to independently analyze and...

  • Client Relations Manager

    3 weeks ago

    Newark, New Jersey, United States Martindale-Avvo Full time

    Client Relations ManagerWe are seeking a seasoned Client Relations Manager to lead our team in driving revenue growth and client retention. This critical role is essential to our company's success in delivering a comprehensive suite of digital advertising, leads, and reputation services tailored for small and medium-sized law firms across the country.Key...

  • Client Relationship Manager

    3 weeks ago

    Newark, United States Martindale-Avvo Full time

    We are seeking a dynamic and experienced Client Relations Manager (CRM) to join our team in our New Jersey office. This position is critical to our company in to offering an industry-leading suite of digital advertising, leads, and reputation services tailored for small and medium-sized law firms across the country.Role Overview:As the Client Relations...

  • Client Relationship Manager

    3 weeks ago

    Newark, United States Martindale-Avvo Full time

    We are seeking a dynamic and experienced Client Relations Manager (CRM) to join our team in our New Jersey office. This position is critical to our company in to offering an industry-leading suite of digital advertising, leads, and reputation services tailored for small and medium-sized law firms across the country.Role Overview:As the Client Relations...

  • Client Service Manager

    2 weeks ago

    Newark, United States ConnectOne Bank Full time

    Job Type Full-time Description About us:ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we're builders - of businesses, communities, and equity. Most importantly, we're building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make...

  • Care Management Supervisor

    1 week ago

    Newark, Delaware, United States Christiana Care Full time

    Care Management SupervisorJob Summary:We are seeking a highly skilled Care Management Supervisor to join our team at Christiana Care. The successful candidate will provide direct care management services to a defined patient population, while providing supervisory services to the Case Management & Social Work staff.Key Responsibilities:Maintain assignment...

  • Cardiac Care Nurse

    1 week ago

    Newark, Delaware, United States HealthEcareers - Client Full time

    Cardiology Short Stay Unit Registered NurseWe are seeking an experienced Registered Nurse to join our Cardiology Short Stay Unit (CSSU) at Christiana Hospital. The CSSU is a 14-bed mixed cardiac specific inpatient and observation intermediate cardiac care area, providing scheduled and emergency care/procedures on a 24-hour basis.Responsibilities:Provide...

  • Director of Client Operations

    4 months ago

    Newark, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...

  • Director of Client Operations

    4 months ago

    Newark, United States Premise Health Full time

    Healthcare Without Rival    Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...

  • Nurse Manager

    1 month ago

    Newark, Delaware, United States Christiana Care Full time

    About the RoleWe are seeking a highly skilled and experienced Nurse Manager to join our Neuro Critical Care team at ChristianaCare. As a key member of our leadership team, you will be responsible for overseeing the clinical and administrative activities of our 18-bed Neuro Critical Care unit and our 6-bed Transitional Neuro unit.Key ResponsibilitiesSupervise...

  • Travel Nurse RN Manager

    1 week ago

    Newark, Delaware, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN ManagerAnders Group is seeking a skilled Travel Nurse RN Manager to join our team in Newark, New York.Job Description & RequirementsSpecialty: ManagerDiscipline: RNEmployment Type: TravelAs a Travel Nurse RN Manager, you will have the opportunity to work with a variety of healthcare facilities and patients, gaining valuable...

  • Client Service Representative

    3 weeks ago

    Newark, Delaware, United States City National Bank Full time

    Job Title: Client Service ProfessionalAt City National Bank, we're committed to delivering exceptional client service and support. As a Client Service Professional, you'll play a critical role in ensuring our clients receive the highest level of service and support.Key Responsibilities:Act as the primary liaison between clients and our bank, providing timely...

  • Client Executive

    3 weeks ago

    Newark, New Jersey, United States Thomson Reuters Full time

    About the RoleThe Client Executive is a key member of our team, responsible for driving revenue growth and customer satisfaction in assigned law firm accounts. This role requires a unique blend of legal research, sales, and marketing skills, as well as a deep understanding of Thomson Reuters products and services.Key ResponsibilitiesProvide exceptional...

  • Patient Care Manager

    1 month ago

    Newark, New Jersey, United States Stanford Health Care Full time

    Job SummaryStanford Health Care is seeking a highly skilled and experienced Patient Care Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality patient care services, ensuring the well-being and satisfaction of our patients, and contributing to the overall success of our...

  • Client Service Representative

    3 weeks ago

    Newark, Delaware, United States City National Bank Full time

    About the OpportunityWe are seeking a highly skilled Client Service Professional to join our team at City National Bank. As a key member of our operations team, you will be responsible for providing exceptional client service and support to our clients and internal stakeholders.Key ResponsibilitiesProvide day-to-day servicing for respective teams and...

  • Travel Nurse RN Position

    5 days ago

    Newark, Delaware, United States HealthEcareers - Client Full time

    Job Title: RN - EDHealthEcareers - Client is seeking a skilled travel nurse RN for an Emergency Department position. This 13-week assignment offers a unique opportunity to work in a dynamic environment and contribute to the delivery of high-quality patient care.About the JobSpecialty: Emergency DepartmentDiscipline: Registered Nurse (RN)Duration: 13...

  • Client Service Representative

    1 week ago

    Newark, Delaware, United States Relation Insurance Inc Full time

    About Relation Insurance IncWe are a leading insurance company with a strong commitment to excellence and a passion for delivering innovative solutions to our clients. Our dynamic culture and collaborative environment make us an exciting place to work.Job SummaryWe are seeking a highly motivated and customer-focused Client Service Specialist to join our...

  • Registered Nurse Case Manager, Hospice

    2 weeks ago

    Newark, United States BAYADA Home Health Care Full time

    Job DescriptionJob DescriptionWe have a Full Time Registered Nurse Case Manager opportunity available now doing visits with ourHospice Office in New Castle County. Flexible schedules, 1:1 care, and great work/life balance. Join us today!Registered Nurse (RN) Benefits:BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays,...

  • Client Service Representative

    1 month ago

    Newark, Delaware, United States City National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Professional to join our team at City National Bank. As a key member of our operations team, you will play a critical role in providing exceptional service to our clients and ensuring the smooth execution of day-to-day banking operations.Key ResponsibilitiesClient Service and...

  • Client Service Representative

    4 weeks ago

    Newark, Delaware, United States City National Bank Full time

    About the RoleWe are seeking a highly skilled Client Service Professional to join our team at City National Bank. As a key member of our operations team, you will be responsible for providing exceptional client service and support to our clients and colleagues.Key ResponsibilitiesAct as primary liaison between clients and all areas of the bank, ensuring...