Pharmacy Operations Lead Representative- Express Scripts
3 months ago
Job Description
As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to cell owners and team members.
**2nd Shift: Monday- Friday 2:00pm-10:30pm**
What you’ll do:
- Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
- Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Cigna values.
- Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.
- Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
- Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material; Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions.
- Other duties as assigned.
What you need to do the job:
- High School diploma or equivalent is required
- Experience leading people or a team in warehouse setting is strongly preferred
- Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
- Experience troubleshooting problems in a pharmacy dispensing environment is preferred
- Strong attention to detail with good organizational skills
- Good verbal and written communication skills
- Willingness to work a flexible schedule when needed and ability to stand for the full shift
- Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions
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