Hotel Manager

3 weeks ago

Los Angeles County, United States Hotel Management Full time
Benefits:
  • Competitive salary
  • Paid time off

Job Summary


We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce. 

The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork. 
  
Essential Functions:
 
Leads and manages hotel operations
  • Leads and manages hotel operations. Frequently serves as multi-department head for operations, front office, and property operations. Reviews forecasts and balances scorecards. Directs hotel actions required to maximize profitability and increase service levels and team member satisfaction. 
  • Oversees the Sales and Marketing activity and results. Leads and/or participates in sales and marketing strategy meetings.  Participates in the efforts to secure business, as needed.
  • Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded.
  • Speaks with and responds to guests regarding service challenges.
  • Facilitates hotel meetings (i.e. Executive committee; Staff Meeting; All Team Member Meetings, etc.)
  • Reviews guest service scores on a weekly basis. 
  • Approves hotel department budgets, defining and directing changes, as required.  Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
  • Reviews forecasts.  Directs hotel actions required to maximize profitability, increasing service levels and compliance with Hotel and Corporate policies and procedures as well as Brand Standards.
Management
  • Provides input into the hiring, supervision, training, assessment, coaching, and discipline of department leaders and other key team members.
  • Develops the skills and abilities of direct reports.
  • Monitors high potential department heads and team member activity and ensures their growth within the company.
Corporate Communication and Owner Relations
  • Communication with the corporate office regarding results and aligning strategic plans for the future development of the hotel.
  • Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company-wide initiatives.
OTHER
 
Regular attendance in conformance with standards, which may be established by the corporate office from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
 
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
 
SUPPORTIVE FUNCTIONS
 
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
 
  • Participates in and maintains active community relations
  • Participates in corporate activities and meetings, as requested.
  • Input and retrieve information from computer systems for file maintenance, correspondence and preparation of forecasts.
 
PHYSICAL  REQUIREMENTS:
 
Frequency Key:  Never-0 hours; Rare-up to 1 hour;  Occasional- 1-3 hours; Frequent- 3-6 hours; Constant- 6-8 hours.
 
              Physical Activity                                                                        Frequency
              Sitting                                                                           Frequent
              Walking                                                                        Frequent
              Climbing Stairs                                                           Occasional
              Crouching/Bending/Stooping                                    Occasional
              Reaching                                                                      Occasional
              Grasping                                                                      Occasional
              Pushing/Pulling                                                           Occasional
              Near Vision                                                                  Constant
              Far Vision                                                                    Constant
              Hearing                                                                        Constant
              Talking                                                                         Constant
              Lifting/Carrying (20 lbs.)                                           Occasional
              Travel                                                                           Occasional
 
SAFETY REQUIREMENTS        

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety:
 
·       None
 
Team members will be trained in the proper use and care of assigned PPE.  The hotel provides the required PPE.  It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.
 
ORGANIZATIONAL RELATIONSHIPS
 
Positions directly reporting to this position (titles):
·       Department Heads
·       Administrative Assistant
·       If applicable, Complex Area Director, Sales & Marketing
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
 
The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
 
  • Ability to perform critical analysis.
  • Ability to manage extensive amounts of information and provides constructive feedback/direction.
  • Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.
  • Excellent written skills sufficient to produce communications that properly reflect hotel's image.
  • Excellent oral communication and presentation skills.
  • Considerable ability to listen effectively.
  • Ability to work effectively both independently and as a team.
  • Ability to delegate managers and organizes projects and established priorities consistent with company objectives.
  • Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact and diplomacy.
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints.
  • Ability to effectively lead team of professionals.

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