Assistant Director of Student Services

3 months ago

Starkville, United States Mississippi State University Full time

Position Function:

Mississippi State University is seeking qualified candidates for the position of an Assistant Director for Student Services. This position is an integral part of our efforts to support the success of our students by engaging in intentional strategies designed to address the needs of students who have challenges with academic, health, wellness, conduct, safety, or their general welfare. This position serves as a part of the Dean of Students' Office and reports to the Associate Director for Student Conduct while also maintaining a direct working relationship with other key stakeholders at the University who are responsible for wellness, health, safety, and general welfare issues to students. The Assistant Director for Student Services has primary responsibility for coordination of case management, collaboration and improved communication among departments or offices, assists in coordination of continuity of care and services for students, and assists in a coordinated team approach to student services and University response to needs. Also oversee and coordinate operations of MSU’s on campus food pantry and MSU’s Food Security Network efforts.

Salary Grade : 15

Please see or for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department.

Area of Specialization:

Student Affairs

Essential Duties and Responsibilities:

The following examples are intended as illustrations only of the various types of duties assigned in positions allocated to this classification. The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

1. Assist the Dean of Students’ Office in matters relating to student affairs including advocating, assisting, navigation of student issues and student complaint resolution.
2. Travel between various University campuses to attend meetings, training and perform other duties as assigned.
3. Serve as a campus-wide resource for distressed students working with and communicating with University police, residence life staff, student counseling, student health services and academic departments.
4. Assist in overseeing and coordinating operations of MSU’s Bully’s Pantry, and supervision of a graduate assistant/practicum student(s).
5. Assist the Dean of Students’ office in the care and concern of students by addressing submitted referrals and serving on the Behavioral Intervention Team.
6. Coordinate assessment and reports for Care and Concern efforts/files as needed and run analysis on data obtained to increase efficiencies.
7. Meet with students and families concerning university processes.
8. Develop services and provide help to meet the daily needs of MSU students and parents by communicating and clarifying the resources available at MSU.
9. Assist the Dean of Students' Office in event and program management.
10. Serves on a variety of internal and external committees and task forces.
11. Maintains an "open door" policy in assuring that the services of the Dean of Students Office are accessible to all students and families.
12. Presents to faculty, staff and departments on issues that relate to students.
13. Manages and directs various functional areas within Student Services to develop a high performing team, while ensuring these areas have collaborative relationships with their colleagues on the Starkville Campus.
14. Perform other related duties as assigned.

Minimum Qualifications:

Master’s degree and 2 years of experience in higher education, particularly in working with students and families as it relates to care and concern.

Preferred Qualifications:

Preferred experience in higher education, Maxient proficiency, housing & residence life, or behavioral intervention, is desired. -Or- Any equivalent combination of related experience and/or education training approved by the Human Resources Department.

Knowledge, Skills, and Abilities:

Knowledge of customer service practices and concepts. Event planning and event management skills. Excellent interpersonal, written, and verbal communication skills. Ability to build relationships with other University and community units. Excellent decision-making and time management skills. Ability to work as part of a team. Knowledge of computers and web-based applications.

Working Conditions and Physical Effort

1. No unusual physical requirements.
2. Work is normally performed in a typical interior/office work environment.
3. No or very limited exposure to physical effort and(or) risk.

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