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Customer Service Representative

3 months ago

North Bergen, United States Watco Full time

Position Description

 

  • Demonstrate predictable, reliable, and timely attendance. 
  • Follow written and verbal directions to complete assigned tasks on schedule. 
  • Read, write, and communicate in English & understand basic math. 
  • Learn from directions, observations, and mistakes and apply procedures using good judgment. 
  • Working knowledge of Watco Safety and Operating principles 
  • Work independently or as part of a team and interact appropriately with others. 
  • Proficient and customer-focused professional in general administration.  
  • Possess a commitment to customer service, rigorous attention to detail and the ability to work in a team-oriented environment. 
  • Responsible for interacting with Customers and their representatives to provide coordination and information to inquiries regarding products and services. 
  • Coordinate product delivery with outside carriers. 
  • Coordinate incoming orders with team to ensure customer satisfaction. 
  • Thoroughly and accurately prepare all applicable documentation and recordkeeping 
  • Perform all work in compliance with Company standards, procedures, and regulatory requirements 
  • Communicate effectively, both orally and in writing; concisely provide information, explanations, and instructions; and elicit information from others with varying levels of ability to understand. 
  • Maintain composure, efficiency, and a positive customer-service oriented manner during periods of peak workload, with frequent interruptions 
  • Organize work, set priorities, meet critical deadlines, and follow-up with minimal direction 
  • Enter and retrieve data from computer system 
  • Independently recognize and define a problem, identify the resources available to help solve the problem, create and implement viable solutions, and follow through to ensure the problem is resolved to the satisfaction of all parties. 

 

Requirements

 

  • High school education or general education development (GED). 
  • Must be able to use a computer, fax machine, telephone, and applicable computer software such as Microsoft Office  
  • Ability to compose business correspondence with correct English grammar, spelling, and punctuation.