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LCoE Operations Senior Specialist
4 months ago
The Training Operation Senrio Specialist is to ensure the smooth and effective functioning of training events and special projects (face to face, virtual instructor led and on demand) by managing and coordinating the logistics and collaborating with all key partners to deliver successful learning programs.
This role has a 3-day onsite requirement in Armonk, Ny or Basking RIdge, NJ.
Project Management
Accountable for project lifecycle of a deliverable. Independently tracks and manages key milestones. Determines project and workload priorities Makes recommendations on process improvement and streamlining Invoicing & POsAccountable for PO and Invoice management on the team.Identify areas for improvement in the invoicing process.Identify areas for cost reduction in POs raised ArchivingManage other team members to identify files for archiving at the end of each project.Accountable for material uploadContinuously works to improve and automate the archiving process. Demonstrates initiative with new project requests and serves as SME for training coordination and execution Exercises effective interpersonal, communication, training, and problem-solving skills within Training Operations and when interfacing with key stakeholders on project execution With limited guidance, works on moderately complex assignments/projects Supports the Onboarding function of the LCoE team Supports any operational audit initiativesLearning Content and LMS
Accountable for the creation of the form and the deployment of the materials in REGNU. Continuously works to improve and automate the Forms process, working closely with the C3 team. Performs all UAT testing on LCoE deliverables.Leverage experience, identifies patterns in issues found and makes recommendations on resolution and development process improvement Leverage relationships across the LCoE team to improve outputs.Support Training Sessions – Virtual and Face to Face
Create and manage session schedules, invites, meeting links, rosters and room bookings Reserve meeting rooms with appropriate A/V support for virtual or face to face Coordinate catering and supplies for in person LCoE events Provide online support during live virtual sessions Support instructor logistics, including provision of travel guidelines and attendee rosters, and identifying room set-up/AV requirements. Manage production and delivery of printed course materials where required Manage all pre and post program activities and surveys for both face to face classroom and online training Lead developer on Academy Pages for session recordingsUtilizes complex video editing tools for production editing.Identifies areas in the recordings where content improvements should be made.Makes independent decisions on design of assetsEnable Process and Operational Excellence
Applies seasoned Training Coordination experience to independently resolve a variety of complex problems that have significant impact on cost or efficiency of training operations Identifies areas for possible improvements and proactively addresses problems within scope of responsibility Regularly makes recommendations on new processes, tools and services that can impact projects in training operations Modifies existing LCoE tools, techniques, and processes, with approval from leadership Regularly contributes actionable ideas in logistics and quality meeting sessions Ability to cross train in other overlapping LCoE areas (ie Onboarding, Training Quality and Compliance)In order to be considered qualified for this role , a minimum of a BS/MS degree with 5+ years relevant industry related experience.
