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Hospitality Supervisor

2 months ago

Atlanta, United States Sonder Full time

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents. This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects. The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations. Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service. what you’ll own.

AT SONDER YOU WILL:

Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution

Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability

Guide guests through the Sonder experience, ensuring they have an amazing first impression

Communicate cross-functionally clearly and with compassion 

Own and update standard operating procedures to support team execution

Assist in continuous improvement project design and implementation 

Analyze market trends to optimize operations and to proactively address potential guest issues

Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team

WHAT WE'RE LOOKING FOR:

Previous experience managing direct reports; hospitality a plus

Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability 

Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive

Great communication skills, able to define clear action steps for their team members and effectively delegate

Ability to take the initiative and problem solve independently

Detail-oriented and organized

Ability to adapt and flex to shifting priorities 

Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies 

Strong ability to establish positive relationships with others

Thrives in a fast paced, ever-changing, always challenging startup environment

Basic spreadsheet knowledge required i.e., Google suite

Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time

Knowledge of hospitality is a plus

Experience in a start-up environment preferred

Must have a flexible schedule and be able to work nights and weekends as business requires

We also have great benefits to make your life easier so you can focus on what you’re best at:

Competitive compensation

Generous stock plan

Medical, dental and vision insurance (where applicable)

Flexible vacation

Annual free credits and discounts to stay in Sonders

A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues

Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

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