Front Desk Supervisor

2 months ago

Atlanta, United States StepStone Hospitality Full time
Administration

•Maintain standards of quality guest service.

•Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

•Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

•Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.

•Oversees all problem resolution matters in the absence of GM.

•Increase level of guest satisfaction by delivery of an exceptional product through employee development.

•Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

•Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

•Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

•Ability to accurately use various office and accounting software.

Support

•Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

•Ability to assist with the design and preparation of statistical reports and presentations as needed.

•Ability to accurately report information.

•Ability to assist with various office tasks as needed.

•Ability to scrupulously follow all StepStone and hotel policies and procedures.

•Attend required meetings.

Professionalism and Style Expectations

These are expected of every associate within StepStone Hospitality, Inc.

Personal Effectiveness

•Projects and assignments are completed thoroughly, professionally, and with care.

•Adjusts to high-pressure conditions and is open to change.

•Assumes responsibility for personal growth and development.

•Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

•Understands and communicates the StepStone mission and core values.

•Expresses ideas and conveys information clearly, effectively, and professionally.

•Actively listens to others.

•Conveys company information, decision, or problems to appropriate parties on a timely basis.

•Works to resolve disagreements and is respectful of peers and co-workers.

Physical Requirements

These are required of every associate.

•Minimum lifting of 20 pounds.

•Pushing, bending, stooping, upward reaching, manual dexterity.

•Hearing, writing, typing.

•Minimum pulling of 20 pounds.

•Other duties may be assigned.

Additional responsibilities specific to you are:

•Must have a comprehensive knowledge of all hotel departments and functions.

•Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.

•Must have exceptional mathematical and computer skills.

•High school education and relevant training and experience required. Additional education preferred.

•Ability to timely obtain any required licenses or certificates.

•CPR training required; first aid training preferred.

•Additional language ability preferred.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations.

The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EOE/M/F/V/D

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