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Supervisor

2 months ago

Atlanta, United States Advanced Pro Services Full time
Job DescriptionJob Description

Pay rate: $15-16/ hour.

PM Shift Only: 3-11:30p

Full Time and Part Time Available.

Must Have Valet or Supervisor Experience.

About Us:

Advanced Pro Services is a leading provider of professional staffing and training solutions, specializing in healthcare facilities across the United States. We are currently seeking a dedicated and experienced Training Supervisor to join our team and oversee the training and development of our valet department staff at Emory Hospital, a renowned healthcare institution in Atlanta, Georgia.

Position Overview:

As the Training Supervisor for the valet department at Emory Hospital, you will play a critical role in ensuring the delivery of exceptional customer service and safe, efficient parking services to hospital patients, visitors, and staff. You will be responsible for developing and implementing comprehensive training programs, supervising, and mentoring valet team members, and continuously improving department performance.

Key Responsibilities:

Training Program Development:

Develop, update, and maintain training programs for valet department staff to ensure compliance with hospital standards and best practices.

Create training materials, manuals, and resources tailored to the unique needs of the valet department.

Training Delivery:

Conduct onboarding and ongoing training sessions for valet attendants, ensuring that they are well-equipped to perform their duties safely and professionally.

Provide hands-on training, including customer service, parking procedures, safety protocols, and vehicle handling techniques.

Performance Evaluation:

Regularly assess the performance of valet team members through evaluations and feedback.

Identify areas for improvement and implement corrective actions when necessary.

Mentorship and Leadership:

Serve as a mentor and role model for valet attendants, fostering a positive and collaborative work environment.

Lead by example, demonstrating exceptional customer service and professionalism.

Compliance and Safety:

Ensure that all valet department activities adhere to hospital policies, safety regulations, and industry standards.

Conduct safety drills and maintain records of safety training.

Quality Assurance:

Monitor and maintain high levels of customer satisfaction by addressing any service issues promptly and effectively.

Implement quality control measures to optimize valet services.

Reporting and Documentation:

Prepare and submit reports on training activities, performance evaluations, and departmental achievements.

Maintain accurate records of training attendance and certifications.

Qualifications:

High school diploma or equivalent (Bachelor's degree preferred).

Previous experience in valet services, customer service, or training/education.