See more Collapse

Front Desk Supervisor

1 month ago

Atlanta, United States Aimbridge Hospitality Full time

Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

This is a full-time position and candidate must be flexible, willing to work PM and AM throughout the week.

Strong supervisory/leadership skills preferred

Responsibilities QUALIFICATIONS:

At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.

College course work in related field helpful.

Previous supervisory responsibility preferred.

Must have a valid driver's license for the applicable state.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.

Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

Approach all encounters with guests and associates in a friendly service oriented manner.

Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

Maintain a friendly and warm demeanor at all times.

Set the standard for guest relations at the Front Desk.

Obtain all necessary information when taking room reservations.

Monitor all V.I.P. and special guest requests.

Review Front Office log and Trace File daily.

Fully comprehend and execute all relevant phases of the front desk computer system.

Ensure logging and delivery of all messages packages and mail in a timely and professional manner.

Be aware of all rates packages and promotions currently underway.

Be familiar with all in-house groups.

Be aware of all closed out and restricted dates.

Follow and enforce all Aimbridge Hospitality hotel credit policies.

Be able to perform all duties of Front Desk Agent.

Be able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.

Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.

Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).

Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).

Have knowledge of and assist in all emergency procedures as required.

Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.

Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.

Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.

Ensure the maximization of room revenue through Rooms Merchandising.

Answer all guest inquiries in a timely and professional nature.

Be involved in departmental meeting planning and execution.

Help maintain productivity levels at or above budgeted standards.

Perform any other duty as required by management.

Assist in training of new hires and current associates on a regular basis.

Attend meetings as required by management.

Property Details This boutique hotel is adjacent to Phipps Plaza in Buckhead, Atlanta’s uptown shopping and business district. Features include a fitness center, heated indoor hot tub, and free WiFi. The Lenox Marta Station is 0.7 mi from the hotel.

A flat-screen TV with Netflix movie streaming service, small refrigerator with 2 free bottled waters upon arrival are provided in all rooms at AC Hotel Atlanta Buckhead at Phipps Plaza. Extras include European-inspired décor and a coffee machine.

Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering

Daily Pay Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Front Desk Supervisor

    3 weeks ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    The Doubletree by Hilton Atlanta Dunwoody is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest...

  • Front Desk Supervisor

    1 month ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Description The Doubletree by Hilton Atlanta Dunwoody is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of...

  • Front Desk Supervisor

    1 month ago

    Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Job DescriptionJob DescriptionThe Doubletree by Hilton Atlanta Dunwoody is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver...

  • Front Desk Supervisor

    1 month ago

    Atlanta, United States Auro Hotels Full time

    ** Front Desk Supervisor (RI)** **Job Category****:** Front Office **Requisition Number****:** FRONT003477 Showing 1 location **Job Details** **Description** **Supervisory Responsibilities** Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and...

  • Supervisor, Front Desk

    2 months ago

    Atlanta, United States Wyndham Hotels & Resorts Full time

    ** Supervisor, Front Desk** Location: Atlanta, GA, US Property Name: La Quinta by Wyndham Atlanta Midtown - Buckhead Req Id: 14802 La Quinta by Wyndham is now seeking a Supervisor, Front Desk to join our team at the La Quinta by Wyndham Atlanta Midtown - Buckhead location in Atlanta , Georgia . **Job Summary** The Front Desk Supervisor is responsible for...

  • Front Desk Supervisor

    4 weeks ago

    Atlanta, United States Wyndham Hotels & Resorts Full time

    ** Front Desk Supervisor** Location: Atlanta, GA, US Property Name: La Quinta by Wyndham Atlanta Midtown - Buckhead Req Id: 13458 La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham Atlanta Midtown - Buckhead location in Atlanta , Georgia . **Job Summary** The Front Desk Supervisor is responsible for...

  • Front Desk Supervisor, Evenings

    1 month ago

    Atlanta, United States Apsilon Hotels Full time

    Position Summary The front desk supervisor is responsible for supervising the daily operation of the front desk, reservations, transportation, and PBX. This position will act as the main support to the Front Office Manager. Individual must be able to perform all responsibilities associated with the various areas within the front desk department. Essential...

  • Front Office Supervisor

    4 weeks ago

    Atlanta, United States Omni Hotels Full time

    Location: Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni...

  • Front Desk Supervisor

    2 weeks ago

    Atlanta, United States HEI Hospitality LLC Full time

    Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly...

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States The Kimpton Sylvan Hotel Full time

    Overview: Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly...

  • Front Desk Supervisor

    4 weeks ago

    Atlanta, United States The Westin Buckhead Atlanta Full time

    About Us: The Westin Buckhead Atlanta is a modern, newly refreshed retreat in an upscale community. The hotel has recently revitalized its public spaces, meeting rooms and guest rooms. At the Westin, our associates are treated like family. We offer competitive salaries, a complementary hot lunch, MARTA discounts and free self-parking. We also offer a variety...

  • Front Desk Associate

    2 weeks ago

    Atlanta, Georgia, United States Sport & Health Full time

    Front Desk Associate Job Category : Front Desk Requisition Number : FRONT014138 Showing 1 location Job Details Description Summary Objective: Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all...

  • Front Office Supervisor

    1 month ago

    Atlanta, Georgia, United States Sonesta Atlanta Airport North Full time

    ob Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Office Supervisor

    1 month ago

    Atlanta, United States Sonesta Atlanta Airport North Full time

    ob Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Coordinator/Front Office Manager

    4 weeks ago

    Atlanta, United States dermani MEDSPA Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and enthusiastic Front Desk Coordinator/Front Office Manager to join our team at the Dermani Medspa North Buckhead Chastain location! Dermani Medspa is a reputable medspa that originated in Atlanta, GA. We are a fast growing company that focuses on providing wonderful customer service, and...

  • Front Desk Associate

    1 month ago

    Atlanta, United States Elwyn Full time

    As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; ch Front Desk Associate, Front Desk, Associate, Customer Service, Hotel, Healthcare, Skills

  • front office supervisor

    1 month ago

    Atlanta, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States Crowne Plaza & Staybridge Suites Midtown Atlanta Full time

    About Us: Nestled between Downtown Atlanta and Buckhead, the Crowne Plaza Atlanta Midtown hotel is perfectly situated. Fortune 100 corporations and exciting attractions like the Georgia Aquarium, World of Coca-Cola, and College Football Hall of Fame are nearby. We offer authentic Southern hospitality and go above and beyond for exceptional stays at Crowne...

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States The Westin Atlanta Perimeter Full time

    About Us: The Westin Atlanta Perimeter North invites you to join our team and provide the highest level of hospitality to our guests who visit us to recharge and relax at our hotel in Sandy Springs, Georgia. Situated just 30 minutes north of downtown Atlanta on a private lake, our hotel boasts a retreat-like setting without sacrificing seamless city access....

  • Front Desk Supervisor

    2 months ago

    Atlanta, United States Embassy Suites Atlanta Midtown Full time

    About Us: Embassy Suites Atlanta Midtown is a new and modern hotel in the upscale Atlantic Station neighborhood. This easy commute for associates is convenient to a MARTA station and near entertainment like shopping and dining. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the...