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Manager Front Office Night
4 months ago
Why do team members like working for us:
Competitive base pay Qualify for quarterly bonus** Benefits on day one Daily Pay* – get your earned pay any time before payday Recognition Programs and Rewards Discounted Hilton hotel rates worldwide 401(k) program with company match Employee stock purchase program Paid Holidays, Sick days, and Generous Paid Time Off Program Tuition reimbursement Numerous learning and career advancement opportunitiesWhat will I be doing?
The Manager Front Office leads and coordinates all efforts of the front desk and night audit functions to ensure outstanding owner and guest services.
You are responsible for driving company success through performing the following tasks to the highest standards:
Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety. Critical decision-making ability in the areas affecting the overall guest satisfaction, safety of the hotel, team members and guests. Always providing outstanding interpersonal communication as position is the key liaison between all departments to ensure the proper levels of communication, teamwork and encouragement. Visible and interactive with guests/owners in all public areas to ensure the proper guest experience. Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety). Service and quality focused on owners/guests with any feedback, complaint, or disputes, providing immediate guest recovery solutions whenever possible. Seeks proactive measures to resolve any potential guest issues or barriers in service. Identify and advise department management on suggestions for process improvements or guest service enhancements. Builds strong rapport with all team members; empower, recognize and rewards those exemplifying exemplary levels of service. Handles all guest issues and emergencies. Flexibility within function, skilled in and able to relieve front desk and night audit staff when vital. Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGV quality standards and policies are being met. Ensures all VIP rooms are inspected before arrival. Greets and escorts VIPs to their room/s.Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are always followed. Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department. Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning. Coordinates all additional needs with the Guest Service Manager. Carries out any reasonable request by management that they can perform. Qualifications
What Are We Looking For:
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role efficiently, you possess the following minimum qualifications and experience:
Associate’s Degree/College Diploma/or proven experience 3-5 years of related experience 2+ years of supervisory experienceOur dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek’s Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
**Quarterly bonus is not guaranteed
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
