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Night Auditor

2 months ago

Myrtle Beach, South Carolina, United States Ocean Reef Resort Full time
Job Title: Night Auditor

The Night Auditor is a key member of our Ocean Reef Resort team, responsible for ensuring the smooth operation of our front office during the overnight hours.

Key Responsibilities:
  • Oversee the activities of all overnight staff, including Housekeeping, Loss Prevention, PBX, and Maintenance.
  • Prepare a summary of cash, check, and credit card activity.
  • Accurately perform all overnight audit reports and procedures according to property and company policy.
  • Handle guest issues or complaints, using appropriate service recovery methods.
  • Execute policies and procedures for the front office, including following rate programs.
  • Respond to emergency situations and notify GSM, Resort Manager, or General Manager as needed.
  • Communicate overnight events and issues to the management team through the Night Auditor's Report.
  • Maintain a safe and secure environment, reporting suspicious persons, activities, or hazardous conditions to Loss Prevention.
  • Report any unsafe work conditions to the Guest Services Manager, Resort Manager, or General Manager.
Requirements:
  • Weekend availability and ability to work 5pm - 1am.
  • Ability to anticipate guest needs, change direction quickly, and multitask.
  • Independent judgment and solid decision-making skills.
  • Proficiency with general office PC applications (word processing, spreadsheets, and databases).
  • Proven job reliability, diligence, dedication, and attention to detail.
  • Passion for providing exceptional service to guests and team members.
  • Strong verbal and written communication skills, including email and phone etiquette.
  • Responsibility, honesty, teamwork, and collaboration.
Benefits:
  • Weekly pay.
  • Medical, dental, and vision coverage options.
  • Paid Time Off.
  • 401(k) retirement plan with company match.
  • Paid Parental Leave (10 weeks).
  • Bereavement Leave and Jury Duty Pay.
  • Life Insurance Benefit.
  • Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability.
  • Employee Assistance Program.
  • David L. Brittain Scholarship Program.
  • Local Attraction Discounts.
  • Associate Referral Program.
  • Tuition Reimbursement.
  • Resort Accommodations Discount.