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Part-Time Visitor Services Associate, IUMAA

1 month ago

Bloomington, United States Indiana University Bloomington Full time

Job Summary

Visitor Services Associates work as part of the Learning and Community Engagement (LCE) team to ensure the museum is a place where all visitors feel welcome and engaged. Visitor Services Associates work at our welcome desk and in our galleries and help full-time LCE staff host programs both on and offsite.

Department-Specific Responsibilities

Works in visitor-facing spaces including at the welcome desk and in galleries to provide excellent customer service. Helps visitors connect with the museum's offerings. Answers the telephone and directs calls as needed. May help host programs/events. Assists other museum departments in administrative tasks like data entry, scanning, etc. Walks the building routinely to offer assistance and ensure the building is safe, tidy, and welcoming for all. Assists the LCE team and Operations teams in preparing rooms for events.

Qualifications

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Preferred

1 year of customer service experience in retail, food service, healthcare, or other settings. Customer service experience.

SKILLS

Required

Excellent communication skills. Willingness to learn new things. Ability to troubleshoot. Basic computing skills including the ability to use Microsoft Windows, Microsoft Office, and on-line forms.

Preferred

Fluency in a language other than English.

Working Conditions / Demands

The role frequently requires the ability to remain in a stationary position for extended periods of time. This position is also very active and requires moving about the workspace and ascending/descending stairs or ladders. The role occasionally moves objects that weigh up to 50 pounds with assistance. The role requires the ability to position self to move at lower levels. The role requires the ability to detect items in close proximity as well as far away. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Work study eligibility desired but not required.

Work Location

Bloomington, Indiana

Advertised Salary

$15.00 per hour

Work Hours

12-14 hours a week.

Ideal shifts are 10:00am-2:00pm or 2:00pm-6:00pm,Tuesday-Friday and 11:30am-4:30pm, 2:00pm-6:00pm, or 12:00pm-6:00pm on Saturdays.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

Multiple plan options for medical insurance Dental insurance Health Savings Account with generous IU contribution Life insurance, LTD, and AD&D options Base retirement plan contribution from IU, subject to vesting Additional supplemental retirement plan options Tuition benefit for IU classes 10 paid holidays per year Generous Paid Time Off Paid Parental Leave Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.