Store Team Lead

5 months ago

Coral Gables, United States JBS USA Full time

Description

Position at Wild Fork Foods When becoming a  Team Leader  at Wild Fork ,  you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.By thinking like customers and acting like owners, you will also provide a  Personal Chef  experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the  Passion  and  Hunger  for growth, come nourish your career at Wild Fork and be part of our growing family Our Values:  Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership Competencies:  Training, Salesmanship and Leadership Essential Tasks and Responsibilities: Brand Experience-  Delivering best in class customer service. Deliver a Wild Fork  Personal Chef  shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service. Be a true  subject matter expert  in all our product categories, having extensive knowledge of all our programs and cascading this down to team members. Take  ownership  and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers. Show  determination  to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints. Ensure all employees adhere to the company’s policies and guidelines. Leading People -  Sincerity in training and developing our colleagues. Conduct on-the-job training for all new joiners to work with  discipline . Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company. Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training. Lead continuous training programs and promote full participation in the  simplest  and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc. Collaborate with SSL to evaluate employee performance and identify training needs. With  humility  supervise and motivate Sales Leaders to perform their best. Operational Excellence-  Ownership- Committed to the results and focuses on details. Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location. Coordinate daily customer service operations (., sales processes, orders, inventory). Have a working knowledge of company goals, KPIs and the store’s performance and  determination  to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives. Available  to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc. Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer. Execute other related duties as assigned. Physical Demands and Work Environment: Physically able to exert up to 50 pounds of force Occasional exposure to extreme temperatures – walk-in freezers Stand/walk for up to 8-10 hours Frequent movement within the store to access various departments, areas, and products Benefits & Perks: Medical, Dental & Vision Insurance 401k Retirement Plan Higher Education Programs Vacation Time, Paid Holiday & Birthday PTO Monthly Bonus Potential WF Unlimited- Free Shipping Chew On This- One give away product a month Wild Chef - Allowance per month to shop in our store Qualifications: High school degree or GED Preferred not required One year of customer service experience in retail, hospitality, or restaurant is required Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required Enjoy interacting and engaging with customers and team members. Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays. Work with integrity as part of a team towards a shared vision while respecting the opinions of others. Takes initiative and is able to collaborate with the SSL on the implementation of new ideas. Systems capabilities preferred:SAPOrder Management SystemsMicrosoft Office Previous retail supervisory experience preferred EOE/Vets/Disability

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