Customer Service Representative

4 weeks ago

Glen Ellyn, United States Goldfish Swim School - Glen Ellyn Full time
Smile… it’s a small action that makes a big difference We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN We desire to maintain a “get it“ mentality, a “want it” attitude and the “capacity” to learn and grow professionally and personally. That is “why” we smile
Goldfish Swim School Core Values: 
  • We go above and beyond with every detail to create a GOLDEN EXPERIENCE 
  • We believe in nurturing a culture that provides WOW CUSTOMER SERVICE.
  • We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST. 
  • We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
  • We make a big deal about life’s accomplishments by remembering to CELEBRATE
Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too
Benefits:
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
Job Title: Customer Service Representative
Reports to: Assistant General Manager – Dry Side  
FLSA Status: Non-exempt 
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. 
 
Duties and Responsibilities include the following. Other duties may be assigned. 
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.  
  2. Conducts sales calls for prospective members.  
  3. Processes student registrations using effective sales/customer service techniques. 
  4. Schedules and manages birthday/pool parties. Supervises birthday party staff. 
  5. Resolves customer concerns/complaints using a professional approach. 
  6. Assists clients with purchases of merchandise and vending. 
  7. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. 
  8. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. 
  9. Updates informational displays with accurate and timely promotions and literature. 
  10. Makes collection calls to resolve open account problems. 
  11. Prepares twice daily student lesson schedules for use by instructors and management staff. 
  12. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. 
Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:  
  • Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas. 
  • Our pools are disinfected with chlorine to provide the safest swimming environment 
  • The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus 
  • Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus. 
  • Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces. 
Education/Experience: 
High school diploma or GED.  Some college education is preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. 
 
Certifications and licenses: 
CPR, First Aid and AED certifications required. 

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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