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Customer Service Representative

1 month ago

Glen Burnie, United States Fibox Inc Full time

Description:
Fibox is a U.S. subsidiary of a Finnish family - owned company with a strong global footprint. We are one of the world’s leading companies in developing and manufacturing enclosures for demanding environmental conditions, with an extensive range including both standard and individually customized solutions. At Fibox Inc., we supply the electrical and electronics industries and pioneered the injection molding of polycarbonate. A commitment to continuous product improvement and development has fueled the rapid growth of the company globally.

We have an exciting opportunity for a Customer Service Representative to join our team. If you have a passion for

providing industry solutions and interfacing between customers, inside sales and operations this is the role for you. This full-time position in our Glen Burnie location is best suited for an energetic, analytical, motivated and dedicated customer focused professional with 2 or more years of relevant experience, computer skills, software certification, and administration training or a relevant college degree.

Your work day would include assisting customers with product selection, creating quotations, processing orders, adding information to the database while working with the inside and outside sales team.

**Requirements**:
**Major Areas of Responsibility**:

- Gain necessary product and industry knowledge to assist customers in identifying their product needs
- Build and improve customer relationships through personal interactions
- Provide friendly, knowledgeable, and prompt sales and service support for customers
- Coordinate efforts and act as a liaison between customers and the company to achieve effective delivery of our company’s products and services
- Follow all defined procedures and work instructions in order to properly process customers’ quotes and orders

**Required Knowledge, Skills, and Abilities**:

- Ability to multitask between various responsibilities
- Communication skills - verbal and written
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and organization
- Customer service orientation
- Adaptability
- Initiative

**Education and Experience**:

- High school diploma, general education degree or equivalent
- Knowledge of customer service principles and practices
- Proficient with Microsoft Word, Excel, and Outlook Programs
- Knowledge of administrative procedures

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