Patient Care Coordinator

2 months ago


Austin, United States Sonova Full time

Connect Hearing Centers, part of Sonova Audiological Care US

Location: Austin, TX

3201 Bee Cave Rd Ste 146, Austin, TX 78746

Current pay: $19.00 – 21.00 an hour + Sales Incentive Program

Hours: Monday - Friday 8:30am-5:00pm

Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?

The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the PCC is able to provide support to referring physicians and patients. The PCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic. 

What We Offer:  

Medical, Dental, Vision Coverage  401K with a Company Match FREE hearing aids to all employees and discounts for qualified family members  PTO and Holiday Time…No Nights or Weekends  Legal Shield and Identity Theft Protection 1 Floating Holiday per year 

As a Patient Care Coordinator, you will:  

Greet patients with a positive and professional attitude  Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic  Collect patient intake forms and maintain patient files/notes  Schedule/Confirm patient appointments  Complete benefit checks and authorization for each patients’ insurance Provide first level support to patients, answer questions, check patients in/out, and collect and process payments  Process repairs under the direct supervision of a licensed Hearing Care Professional  Prepare bank deposits and submit daily reports to finance  General sales knowledge for accessories and any patient support  Process patient orders, receive all orders and verify pick up, input information into system  Clean and maintain equipment and instruments  Submit equipment and facility requests  General office duties, including cleaning  Manage inventory, order/monitor stock, and submit supply orders as needed  Assist with event planning and logistics for at least 1 community outreach event per month 

Education:

High School Diploma or equivalent  Associate degree, preferred 

Skills/Abilities:  

Professional verbal and written communication  Strong relationship building skills with patients, physicians, clinical staff  Experience with Microsoft Office and Outlook  Knowledge of HIPAA regulations  EMR/EHR experience a plus 

Work Experience:  

2+ years in a health care environment is preferred  Previous customer service experience is required 

Industry/Product Knowledge Required:  

Prior experience/knowledge with hearing aids is a plus 

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential.



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