Patient Care Coordinator

1 month ago

Austin, United States Ken Adolph Wellness Llc DBA Illumma Full time
Job DescriptionJob Description

Illumma, a leading ketamine infusion practice in Austin, Texas, provides relief and offers hope to those who feel lost or are struggling with chronic illness and pain.

We provide cutting-edge care to patients experiencing a variety of treatment-resistant mental health and chronic pain issues. We believe that everyone has a purpose and a mission, and our team strives to help patients reverse course and halt pain, disabling thoughts, and habits with one of today’s most advanced treatments: ketamine infusion therapy.

We are looking to add a part-time Patient Care Coordinator to our practice.

The ideal candidate has a background working in healthcare settings. They would possess a deep well of empathy, compassion, and patience (as this role interacts heavily with vulnerable populations), and they always practice kindness. An interest in mental health and wellness is a must.

Illumma is a progressive and forward-thinking organization committed to fostering a diverse and inclusive working environment.

 

Responsibilities and Duties of Patient Care Coordinator

  • Complete opening and closing duties to set the clinic for a successful day

  • Present a customer experience that is easy to understand

  • Act as the face of Illumma by answering inquiries about the clinic via phone, emails, and other platforms

  • Ensure thorough follow-up by tracking patients through the treatment process

  • Collect payments and necessary patient documents

  • Ensure that the clinic is tidy throughout each shift

  • Schedule and arrange appointments based on clinic needs

  • Schedule follow-up appointments/messages

  • Facilitate efficient flow by collaborating with clinical staff

  • Communicate with other clinics to request and obtain necessary information or records in a secure and HIPAA-compliant manner

  • Monitor arrivals and discharge of patients, ensuring patient safety at all times

  • Act as point of contact if the patient had a less than positive experience before escalating to the appropriate chain of command

  • Bring ideas and areas of improvement, including implementation strategies to the leadership team and supervising staff.

 

MINIMUM QUALIFICATIONS:

  • Must have a minimum of one year of customer service experience

  • High school diploma/GED

  • CPR certification required (able to obtain in 90 days)

  • Ability to prioritize multiple tasks at once with excellent attention to detail.

  • Excellent written and verbal communication skills and the ability to communicate effectively

  • Comfortable communicating information over the phone to prospective/current patients

  • Able to operate independently but understand the need for collaboration with the team

  • Adaptable to changes in procedures as the practice grows and expands

  • Interest in mental health and wellness

  • Authorized to work in the United States without sponsorship

PREFERRED QUALIFICATIONS:

  • One year of front desk / clinical receptionist experience

  • Medical Assistance, EMT, or IV experience

  • Experience working with mental health patients

  • Willingness to learn IV removal skills and willingness to assist in collecting patients' vitals

  • Experience with Athena EHR

Job Type: Part-time

Salary: $18.00 - $22.00 per hour

Schedule:

  • 10-hour shift

  • Day shift

  • 2-3 days per week, occasional Saturdays required

    • OR weekends only (Friday, Saturday)

Ability to commute/relocate:

  • Austin, TX 78705: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Medical receptionist: 1 year (Preferred)

  • Customer service: 1 year (Required)

Work Location: In person

Company DescriptionAt Illumma, we're driven by a commitment to providing the highest ethical standard of care while fostering a community of psychedelic providers for greater accessibility to transformative healing.

We specialize in supporting individuals struggling with chronic mental health and stress disorders, guiding them toward rediscovering their inner light through our holistic approach to alternative healing, particularly in the ketamine industry.

Our safe and empathetic environment empowers clients to take control of their healing journey, equipped with the necessary tools and support.

Success for us means witnessing our clients not only finding their light but flourishing, maintaining our leading position as the go-to Ketamine Clinic in Austin, and expanding our reach to touch as many lives as possible.Company DescriptionAt Illumma, we're driven by a commitment to providing the highest ethical standard of care while fostering a community of psychedelic providers for greater accessibility to transformative healing.\r
\r
We specialize in supporting individuals struggling with chronic mental health and stress disorders, guiding them toward rediscovering their inner light through our holistic approach to alternative healing, particularly in the ketamine industry.\r
\r
Our safe and empathetic environment empowers clients to take control of their healing journey, equipped with the necessary tools and support.\r
\r
Success for us means witnessing our clients not only finding their light but flourishing, maintaining our leading position as the go-to Ketamine Clinic in Austin, and expanding our reach to touch as many lives as possible.

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