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Patient Care Coordinator
1 month ago
Illumma, a leading ketamine infusion practice in Austin, Texas, provides relief and offers hope to those who feel lost or are struggling with chronic illness and pain.
We provide cutting-edge care to patients experiencing a variety of treatment-resistant mental health and chronic pain issues. We believe that everyone has a purpose and a mission, and our team strives to help patients reverse course and halt pain, disabling thoughts, and habits with one of today’s most advanced treatments: ketamine infusion therapy.
We are looking to add a part-time Patient Care Coordinator to our practice.
The ideal candidate has a background working in healthcare settings. They would possess a deep well of empathy, compassion, and patience (as this role interacts heavily with vulnerable populations), and they always practice kindness. An interest in mental health and wellness is a must.
Illumma is a progressive and forward-thinking organization committed to fostering a diverse and inclusive working environment.
Responsibilities and Duties of Patient Care Coordinator
Complete opening and closing duties to set the clinic for a successful day
Present a customer experience that is easy to understand
Act as the face of Illumma by answering inquiries about the clinic via phone, emails, and other platforms
Ensure thorough follow-up by tracking patients through the treatment process
Collect payments and necessary patient documents
Ensure that the clinic is tidy throughout each shift
Schedule and arrange appointments based on clinic needs
Schedule follow-up appointments/messages
Facilitate efficient flow by collaborating with clinical staff
Communicate with other clinics to request and obtain necessary information or records in a secure and HIPAA-compliant manner
Monitor arrivals and discharge of patients, ensuring patient safety at all times
Act as point of contact if the patient had a less than positive experience before escalating to the appropriate chain of command
Bring ideas and areas of improvement, including implementation strategies to the leadership team and supervising staff.
MINIMUM QUALIFICATIONS:
Must have a minimum of one year of customer service experience
High school diploma/GED
CPR certification required (able to obtain in 90 days)
Ability to prioritize multiple tasks at once with excellent attention to detail.
Excellent written and verbal communication skills and the ability to communicate effectively
Comfortable communicating information over the phone to prospective/current patients
Able to operate independently but understand the need for collaboration with the team
Adaptable to changes in procedures as the practice grows and expands
Interest in mental health and wellness
Authorized to work in the United States without sponsorship
PREFERRED QUALIFICATIONS:
One year of front desk / clinical receptionist experience
Medical Assistance, EMT, or IV experience
Experience working with mental health patients
Willingness to learn IV removal skills and willingness to assist in collecting patients' vitals
Experience with Athena EHR
Job Type: Part-time
Salary: $18.00 - $22.00 per hour
Schedule:
10-hour shift
Day shift
2-3 days per week, occasional Saturdays required
OR weekends only (Friday, Saturday)
Ability to commute/relocate:
Austin, TX 78705: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Preferred)
Experience:
Medical receptionist: 1 year (Preferred)
Customer service: 1 year (Required)
Work Location: In person
Company DescriptionAt Illumma, we're driven by a commitment to providing the highest ethical standard of care while fostering a community of psychedelic providers for greater accessibility to transformative healing.We specialize in supporting individuals struggling with chronic mental health and stress disorders, guiding them toward rediscovering their inner light through our holistic approach to alternative healing, particularly in the ketamine industry.
Our safe and empathetic environment empowers clients to take control of their healing journey, equipped with the necessary tools and support.
Success for us means witnessing our clients not only finding their light but flourishing, maintaining our leading position as the go-to Ketamine Clinic in Austin, and expanding our reach to touch as many lives as possible.Company DescriptionAt Illumma, we're driven by a commitment to providing the highest ethical standard of care while fostering a community of psychedelic providers for greater accessibility to transformative healing.\r
\r
We specialize in supporting individuals struggling with chronic mental health and stress disorders, guiding them toward rediscovering their inner light through our holistic approach to alternative healing, particularly in the ketamine industry.\r
\r
Our safe and empathetic environment empowers clients to take control of their healing journey, equipped with the necessary tools and support.\r
\r
Success for us means witnessing our clients not only finding their light but flourishing, maintaining our leading position as the go-to Ketamine Clinic in Austin, and expanding our reach to touch as many lives as possible.
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