Current jobs related to Call Center Supervisor-Tampa - Tampa - OneTouch Direct
-
Call Center Supervisor
4 weeks ago
Tampa, Florida, United States The Crisis Center of Tampa Bay Inc. Full timeJob Title: Call Center Supervisor, Tier IIJob Summary:The Crisis Center of Tampa Bay Inc. is seeking a highly skilled Call Center Supervisor to lead our Tier II team. As a key member of our operations team, you will be responsible for ensuring the daily operations of our contact center run smoothly and efficiently.Key Responsibilities:Lead and supervise a...
-
YES Center Call Center Specialist
5 months ago
Tampa, United States Tampa YMCA Full timeUnder the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant’s experience by assisting with general inquiries, performing...
-
Oncology Call Center Nurse
1 month ago
Tampa, Florida, United States Tampa General Hospital Full timeOncology Call Center Nurse Job Description **Job Summary** We are seeking a skilled Oncology Call Center Nurse to join our team at Tampa General Hospital. As a key member of our oncology support services team, you will provide exceptional patient care and support to patients and families affected by cancer. **Responsibilities** * Provide triage and...
-
Insurance Call Center Supervisor
2 weeks ago
Tampa, Florida, United States Safepoint MGA, LLC Full timeJob Title: Insurance Call Center SupervisorAre you a seasoned insurance professional looking to take on a leadership role? Do you have a passion for delivering exceptional customer service? We're seeking a highly motivated and experienced Insurance Call Center Supervisor to join our team at Safepoint Insurance.Job Summary:As an Insurance Call Center...
-
Oncology Call Center Nurse
3 weeks ago
Tampa, Florida, United States Tampa General Hospital Full timeOncology Call Center RN Job SummaryAt Tampa General Hospital, we are seeking a skilled Oncology Call Center RN to provide exceptional patient care and support services. As a key member of our team, you will be responsible for triaging oncology patient calls, providing clinical direction, and assisting with scheduling appointments.Key Responsibilities:Triage...
-
Lead Intervention Specialist
1 week ago
Tampa, Florida, United States The Crisis Center of Tampa Bay Inc. Full timeJob DetailsJob Location: Tampa, FLPosition Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Nonprofit - Social ServicesDescriptionThe Crisis Center of Tampa Bay Inc. is seeking a highly skilled Lead Intervention Specialist to join our team. As a key member of our crisis intervention team, you will provide...
-
Oncology Call Center Nurse
2 weeks ago
Tampa, Florida, United States Tampa General Hospital Full timeJob SummaryWe are seeking a skilled and compassionate Oncology Call Center RN to join our team at Tampa General Hospital. As a key member of our medical oncology support services team, you will provide exceptional patient care and support to patients and families affected by cancer.Key ResponsibilitiesTriaging oncology patient calls to provide timely and...
-
Non-Invasive Cardiologist
3 weeks ago
Tampa, United States AdventHealth Tampa Full timeAdventHealth Tampa, affiliated with Pepin Heart Institute, is currently recruiting another board certified/board eligible Non-Invasive Cardiologist to join AdventHealth Medical Group Heart Care at Tampa and 7 cardiologists. AdventHealth Pepin Heart Institute was the first accredited Chest Pain Center in the region and is nationally recognized among many...
-
Tampa, United States AdventHealth Tampa Full timeOverview AdventHealth has an immediate opportunity for an internal medicine physician for an academic faculty position in Tampa, Florida. Seeking experienced outpatient Internal Medicine physician (academic and research experience required) Be a part of our new internal medicine residency program (inaugural 2023). AdventHealth Tampa also has General Surgery...
-
YES Center Call Center Specialist
5 months ago
Tampa, United States Sulphur Springs YMCA Full timeDescription Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries,...
-
Customer Service Supervisor Call Center Lead
2 weeks ago
Tampa, Florida, United States Ultimate Staffing Full timeJob Title: Customer Service Supervisor, Call CenterOur client, a national claims administration company, is seeking a highly skilled Customer Service Supervisor to lead their call center team in Tampa Bay. As a key member of the team, you will provide leadership, training, and coaching to employees handling inbound and outbound calls and email inquiries.Key...
-
Customer Service Supervisor, Call Center
3 weeks ago
Tampa, United States Ultimate Staffing Full timeOur customer is a national claims administration company and they are growing here in Tampa Bay. The Call Center Customer Service Supervisor will provide employees with leadership, training and coaching for inbound/outbound calls and email inquiries. This role will have a clear understanding of people and performance management, business processes along with...
-
Customer Service Supervisor, Call Center
3 weeks ago
Tampa, United States Ultimate Staffing Services Full timeJob DescriptionJob DescriptionOur customer is a national claims administration company and they are growing here in Tampa Bay. The Call Center Customer Service Supervisor will provide employees with leadership, training and coaching for inbound/outbound calls and email inquiries. This role will have a clear understanding of people and performance management,...
-
Customer Service Supervisor, Call Center
2 weeks ago
Tampa, United States Ultimate Staffing Full timeOur customer is a national claims administration company and they are growing here in Tampa Bay. The Call Center Customer Service Supervisor will provide employees with leadership, training and coaching for inbound/outbound calls and email inquiries. This role will have a clear understanding of people and performance management, business processes along with...
-
Customer Service Supervisor, Call Center
3 weeks ago
Tampa, United States Ultimate Staffing Full timeOur customer is a national claims administration company and they are growing here in Tampa Bay. The Call Center Customer Service Supervisor will provide employees with leadership, training and coaching for inbound/outbound calls and email inquiries. This role will have a clear understanding of people and performance management, business processes along with...
-
YES Center Call Center Specialist
5 months ago
Tampa, United States Tampa Metropolitan Area YMCA Full timeUnder the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and English, Spanish, Bilingual, Call Center, Call Center Specialist, Specialist, Instructor, Education
-
ONC Call Center RN
4 months ago
Tampa, United States Tampa General Hospital Full timeONC Call Center RN - Med Onc Support Services-(2400032U) Description Under general supervision, following established policies, procedures, and professional guidelines, provides care to patients by triaging oncology patient calls regarding treatment, surgery and appointment information. Provides patient education and clinical direction by answering...
-
Payroll Supervisor
4 weeks ago
Tampa, Florida, United States Checkers Drive-In Restaurants , Inc. Full timeJob Title: Payroll Supervisor - Hybrid/TampaWe are seeking a highly skilled Payroll Supervisor to join our team at Checkers Drive-In Restaurants, Inc. in Tampa. As a Payroll Supervisor, you will be responsible for overseeing the payroll process, ensuring accuracy and timeliness, and providing exceptional customer service to our restaurant and restaurant...
-
Tampa, Florida, United States AdventHealth Tampa Full timeOverviewAdventHealth Tampa is seeking an experienced internal medicine physician to join our academic faculty team. As a key member of our team, you will be part of our new internal medicine residency program and contribute to the academic and research mission of our hospital.We are looking for a physician with academic and research experience to join our...
-
Tampa, Florida, United States Tampa General Hospital Full timeTampa General Hospital is a leading healthcare provider in the region, committed to delivering exceptional patient care and advancing the field of oncology.We are seeking a skilled and compassionate Oncology Nurse Specialist to join our team. As a key member of our medical staff, you will play a critical role in providing high-quality care to patients with...
Call Center Supervisor-Tampa
3 months ago
OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
OneTouch Direct has a career opportunity available for a Performance Supervisor in Tampa, FL.
The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self-motivated and understand the value of motivating others.
Requirements:
- Ability to work 45 + hours a week
- Supervisory or management experience
- Ability to build trust and demonstrate empathy
- Engaging personality that blends well with fast-paced, goal-driven environment
- Highly motivated, flexible and great attitude
- Bilingual is a plus but not a requirement
Essential Duties and Responsibilities:
- Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.
- Monitoring daily employee attendance and schedule adherence to be able to report/project program performance based the available resources.
- Tracking daily, weekly, monthly and annual projected versus actual performance metrics.
- Provide resource allocation analysis so that we have adequate staff and scheduled hours to be able to meet performance requirements
- Communicating performance targets and requirements to all the necessary parties responsible for driving results within the assigned program.
- Communicating program goals and provide performance feedback directly to the employees working on the assigned program.
- Effectively oversee and maintain employee productivity and product knowledge to drive results.
- Review your daily yesterday reports for employee adherence to scheduled hours.
- Resolve employee pay discrepancies.
- Review the hourly flash reports to track rates and make intraday changes based on program performance.
- May perform other related duties and responsibilities as assigned and/or required.
Requirements
.Competencies:
- Ability to manage diverse personalities constructively.
- Ability to work effectively in a stressful environment.
- Ability to handle work related pressure.
- Exceptional attention to detail.
- Ability to multitask effectively.
- Ability to prioritize your workload.
- Ability to work self-directed.
- Pleasant phone mannerisms.
- MS Office Suite.
Education and/or Experience:
- Two plus years of call center management experience.
- Two plus years of demonstrated employee management experience in a call center or similar type environment.
Benefits
- A management team that cares
- Consistent growth over the past 10 years
- Excellent compensation & benefits package
- High energy work environment
- Family oriented culture
- Referral Bonuses
- Paid time off (PTO)
- 401K
- Health Benefits
