Ticketing Admissions and Sales Representative

2 months ago

Raleigh, United States Scottsdale Arts Full time

Description

Who we are:

Scottsdale Arts was established in as a private, nonprofit (c) and has evolved into an organization with four dynamic operating branches that span the visual and performing arts. Through its four branches, Scottsdale Arts offers diverse, high-quality arts experiences to hundreds of thousands of Scottsdale residents and visitors annually in addition to fostering the active engagement of government, business, education, and the private sector in the arts.

What we offer: 

Great company culture. Flexible and remote work available, we embrace work/life balance, DEIA is part of our strategic plan, opportunities to make meaningful change, employee recognition program,  Making an Impact. Everything you do each day makes a difference in our community. Location. Located in the heart of downtown Scottsdale, it has access to Civic Center Park, old town galleries, local restaurants, live venues, and more.  Rest and relaxation. Paid sick time for part-time staff Benefits. Reciprocal membership with NARM and Local arts and culture organizations + 1 membership to share, Discounted tickets to events.  Opportunities for Growth. A mindset of internal growth and advancement. 

Summary of Position:

Are you passionate about providing exceptional customer service with a focus on the arts? Are you skilled at handling all aspects of customer service both in-person and via phone, as well as facilitating answers for a diverse community? Are you comfortable discussing visual and performing arts, selling memberships, and securing donations? If so, then we are looking for you Come join the Ticketing, Admissions, and Sales (Box Office) department as a T.A.S. Representative

Important Details to Know:

· Compensation: Range $18.00/hr

· Shift/Hours: Maximum 20 hours per week, mainly evenings & weekends on Day of Show. 

· Job Type: Part-Time, Non-Exempt

· Location: Scottsdale, AZ

If you need assistance or accommodations during the recruitment process, please reach out to us at

Here is what you will get to do:

· Provide top-notch service to all guests of Scottsdale Arts, adhering to the standards of service set forth by the Guest Services Department leadership, and actively searching for opportunities to improve service standards.

· Field inbound calls from the public regarding performances, events, exhibitions, memberships, donations, and the organization writ-large, actively listening to the needs of the guests and working to provide the service they need in an enthusiastic and professional manner.

· Process ticket sales, membership sales, and donations by phone and in-person.

· Make outbound calls to disseminate information, sell tickets, sell memberships, gather information, secure donations, and respond to guest inquiries.

· Develop a working knowledge of Scottsdale Arts, our programming, and the details of individual events, including, but not limited to, dates & times, prices, genres, and locations.

· Develop a working knowledge of ticketing practices for single-ticket sales, subscription sales, group sales, and museum admissions, as set forth by Ticketing, Admissions and Sales Department leadership.

· Resolve escalated customer service issues when possible and refer issues to a supervisor when not possible.

· Complete clerical tasks as assigned, including but not limited to printing & organizing Will-Call tickets, cleaning the database, researching specific topics online, printing & mailing Mail tickets, assisting in keeping the Box Office and Admissions Desk clean and well organized.

· Process payments with care, precision, and meticulous attention to ensuring the security of guest information.

· Work performances and events as assigned, representing Scottsdale Arts with enthusiastic and professional behavior.

· Perform other duties as assigned.

Requirements

Here is what you will need to be successful:

· A strong background in the arts, and a passion for art and its ability to enrich our community and strengthen its bonds.

· Strong written and verbal communication skills, including active listening.

· A high degree of comfort working on the phone.

· Competence in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

· Strong interpersonal skills, a reflective personality, and the ability to adapt to dynamic situations based on the organic needs of patrons and situations.

· Ability to follow instructions and accept constructive critical feedback.

· An interest in developing customer service, database, communication, and arts administration skills.

· An interest in learning how an arts & culture organization functions.

· Ability to handle sensitive information with care and discretion.

· Comfort processing financial transactions.

· Must be a team-player.

Bonus if you possess the following:

· Basic knowledge of the way a professional office setting functions.

· Experience at an arts & culture organization in customer service and/or in fundraising.

· Knowledge of Customer Relationship Management (CRM) software, particularly AudienceView.

· Fluence in any languages in addition to American English, particularly Spanish and American Sign Language (ASL).

· Equivalent of an Associate Degree preferred.

· Strong professional drive.

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