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Customer Care Representative III
3 months ago
Description
Key Accountabilities
•Handles incoming email customer inquiries including receipt, resolution and closed loop communication with the customer•Resolves failed enrollment transactions (BPEM cases) to ensure customers receive service timely •Resolves correspondence requests from customers (creates, mails, uploads to account, etc.)•Performs account corrections including billing / payment corrections, adjustments, resubmission / cancellation of transactions, etc.•Handles incoming customer service calls •Partners with Market Relations in identifying market transaction impacting issues
Education, Experience, and Skill Requirements
Key Metrics
•Quality Assurance monthly metrics•Meet or exceed Post Call Survey goals •Responsible for achieving productivityand benchmark metrics•Contributory responsibility for achievement of Vistra Retail Scorecard customer experience goalJob Family
Customer ServiceCompany
TXU Retail Services CompanyLocations
Irving, TexasTexasIt is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
