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Service Planner I

2 months ago

Chicago, United States Chicago Transit Authority Full time

Description

SALARY

$84,759.58

POSITION SUMMARY

Under general supervision, follows a comprehensive data-driven approach to monitoring transit service levels in order to identify where, when, and how operating efficiencies and service improvements can be attained. Collects, manipulates, and analyzes ridership and operations data to support CTA’s decision-making processes. The Planner will also consider impacts from external factors such as shifting demographics and development patterns and will evaluate major route changes for Title VI and Environmental Justice implications.

Qualifications

PRIMARY RESPONSIBILITIES

Continually monitors and analyzes service levels and ridership trends for bus service. Supports the development of new initiatives, including route-level and system-wide studies of service levels, operations, ridership trends and agency strategic plans. Following manager guidance, prepares transit market analyses, costs estimates, and recommendations for new service plans using GIS software, CTA databases, US Census and other external data sources, Hastus scheduling software, and other planning and data analytics tools. Considers Title VI and Environmental Justice implications of proposed service changes. Prepares written reports, funding proposals, briefings, presentations, maps, and responses to inquiries regarding transit service, facilities, and equipment. Compiles information, research, and graphics for various reports, studies, and presentations, including quick-turnaround requests from senior staff. Reviews reports and analyses from staff members and consultants engaged in the research, analysis, and planning of facilities, equipment services, and transit infrastructure projects.Administers contracted and grant-funded services. Meets with Bus Operations staff (Bus Service Management, Training and Instruction, Maintenance and Garage) to research service issues, obtain additional data, and discuss opportunities to develop solutions and implement service changes. Attends meetings and provides communication and information regarding projects, problems, or issues both internally and externally. Conducts fieldwork and research to gather information on various CTA facilities, operations, and service. Performs other duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

N/A

CHALLENGES

Producing plans that meet the transit needs of CTA customers and CTA’s overall budget goals. Works in a fast-paced environment while balancing many projects at once

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelors Degree in Urban Planning, Architecture, Public Policy, Urban Design, Transportation Planning, Geography, Engineering, Logistics or other related discipline with academic instruction in transportation planning, operations, and/or public policy analysis. Master's Degree from the fields listed above preferred.

PHYSICAL REQUIREMENTS

Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

Working knowledge of transit planning fundamentals, both economic and schedule related. General knowledge of CTA bus and rail system and service area. General knowledge of community and economic development principles. Research and data analysis skills. Intermediate Microsoft Excel skills. Basic skills using U.S. Census data to develop demographic profiles of specific areas. Basic skills using GIS to conduct spatial analyses and develop presentation-quality maps. Good communication skills and ability to summarize and present large amounts of data. Basic Adobe Illustrator skills . Basic skills with transit scheduling software (e.g. Hastus). Strong interest in improving public transit and urban mobility. Ability to exercise good judgment. Ability to work independently. Willingness and desire to learn and adopt new skills.

WORKING CONDITIONS

General office environment. May be exposed to field conditions when traveling to CTA bus garages, rail terminal and shops. May be required to work various extended or irregular hours in order to meet project deadlines.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Personal computer and associated software.