Service Administrator

3 weeks ago


Seattle, United States COSCO Fire Protection Full time
Service Administrator - Service

Description:
Our Seattle, WA office has an exciting opportunity for a Service Administrator. In this role you will serve as the key point of contact for our customers, employees and guests/clients. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a service and administrative capacity.
When you join Cosco Fire Protection, Inc. you will enjoy a unique and welcoming culture. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work.  The work we do is interesting, challenging and wide-ranging in nature.
Job Expectations:
Essential duties and responsibilities may include, but are not limited to, the following : Scheduling
  • Schedule service calls
  • Coordinate material and lift procurement
Bookings
  • Enter service bookings
Processes
  • Track material used on service calls
  • Manage UL sprinkler head testing process
  • Requesting Intents and Affidavits as needed
  • Verify 3 rd Party Reporting
  • Create New Work Orders
  • Review previous days calendar for completed job, paperwork or return trips
  • Review the overnight monitoring log from Central Station
  • Verify Timesheet
Meetings
  • Service WIP/ Open Call Meetings
  • Daily huddle with Superintendents
A/R
  • AR dispute resolution (Back-Up Sprinkler and Fire Alarm)

Desired Skills and Experience:
  • AA Degree required, BA college degree preferred
  • 3 + years’ experience in a customer service role and in a professional office setting preferred
  • Must be able to work Monday through Friday 7:00 a.m. to 4:00 p.m.
  • Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
  • Strong attention to detail and excellent organizational skills required
  • Good written and verbal communication skills required
  • Candidate will be proficient in Microsoft Word, Excel, Outlook, and Power Point
Location:
  • Tukwila, WA (Required)


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