Service Administrator
3 weeks ago
Description:
Our Seattle, WA office has an exciting opportunity for a Service Administrator. In this role you will serve as the key point of contact for our customers, employees and guests/clients. We are seeking a motivated and engaging person who enjoys multi-tasking, learning on the job, and providing simultaneous support in a service and administrative capacity.
When you join Cosco Fire Protection, Inc. you will enjoy a unique and welcoming culture. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. The work we do is interesting, challenging and wide-ranging in nature.
Job Expectations:
Essential duties and responsibilities may include, but are not limited to, the following : Scheduling
- Schedule service calls
- Coordinate material and lift procurement
- Enter service bookings
- Track material used on service calls
- Manage UL sprinkler head testing process
- Requesting Intents and Affidavits as needed
- Verify 3 rd Party Reporting
- Create New Work Orders
- Review previous days calendar for completed job, paperwork or return trips
- Review the overnight monitoring log from Central Station
- Verify Timesheet
- Service WIP/ Open Call Meetings
- Daily huddle with Superintendents
- AR dispute resolution (Back-Up Sprinkler and Fire Alarm)
Desired Skills and Experience:
- AA Degree required, BA college degree preferred
- 3 + years’ experience in a customer service role and in a professional office setting preferred
- Must be able to work Monday through Friday 7:00 a.m. to 4:00 p.m.
- Must be positive, flexible, reliable, responsive, self-motivated, able to multi-task and work both independently and in a team environment, and under deadline pressures
- Strong attention to detail and excellent organizational skills required
- Good written and verbal communication skills required
- Candidate will be proficient in Microsoft Word, Excel, Outlook, and Power Point
- Tukwila, WA (Required)
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