Systems Administrator
3 weeks ago
ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald's, and adidas. Most importantly, we're a place where you can achieve great things, and be recognized as the best. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving. tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice Visit us at tmsw.com. WHY WE THINK YOU WILL LOVE THIS ROLE Systems Administrator will sit within our Global Merchandise Services (GMS) team. GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more. Through reimagining products and merchandise, designing innovative industry-leading solutions, and developing in-demand products, we spark an emotion connection with customers and have a lasting impact on people, business, and the planet. We want you to be part of it The Systems Administrator is responsible for the installation, configuration, and maintenance of GMS's global IT infrastructure. This position requires advanced knowledge of IT hardware and software. This role participates in system provisioning and maintenance that is consistent with company requirements and industry best practices. This position reports to the Regional IT Field Services Delivery Director. The role holder will oversee the day-to-day operations, remaining in close communications with both the Regional Service Delivery Director and other IT and outsource partnership teams, building and maintaining strong relationships with local customers and business leaders. This role will be focused on providing IT support to the GMS Business Unit within tms. WHAT YOU WILL BRING TO THE ORGANIZATION Research and apply appropriate solutions to a vast array of technical issues. Recommend, schedule, and perform software and hardware improvements, upgrades, patches and configurations. Conduct research on emerging products, services, protocols, and standards in support of systems implementations, business continuity needs and development efforts. Develop, document, and maintain polices & procedures for GMS Systems Infrastructure. Practice asset management including maintenance of inventory and technical specifications. Manage end user accounts, permissions, access rights in accordance with best-practices regarding privacy and security Provide technical support within the expected service level agreement for MACs and Windows devices. Be on-call in order to respond to unplanned outages outside business hours. Ability to schedule and work during non-business hour maintenance windows (nights and weekends). Support mobile technology and devices (iOS and Android) Provide executive and white glove support. Provide audio visual support and training as needed. Deliver outstanding customer service and a positive customer experience. Build strong relationships with key business partners and meet with them on recurring basis to ensure that SLA's and customer service-related targets are achieved. Proactively review open incidents and
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