Field Service Technician III

4 weeks ago


El Segundo, California, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric vehicles. As a Field Service Technician III, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Job Summary

The Field Service Technician III will be responsible for providing top-notch service to our customers at our service locations. This role requires a strong technical background, excellent communication skills, and a customer-centric approach.

Key Responsibilities
  • Assist with pre-production vehicle builds and support cross-functional teams
  • Travel to locations to support service needs and assist with vehicle repairs
  • Operate remotely and follow Rivian repair procedures with efficiency and quality
  • Perform diagnosis, repairs, installations, and inspections on vehicles
  • Conduct road tests to ensure quality of repairs
  • Manage parts operations, including ordering, receiving, shipping, and inventory
  • Stay up-to-date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain accurate expense reporting and high-quality work
Requirements
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • 5+ years' experience in a traditional automotive repair shop preferred
  • Proficient in using hand tools and power tools
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Basic knowledge of diagnosis and workflows
  • Able to read electrical schematics
  • Limited diagnostic exposure
  • Understanding of high voltage and low voltage electricity
  • Able to perform tire repair and vehicle alignment
  • Some hybrid repair background is a plus
  • Ability to drive a non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license and maintain a clean driving record
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest technology and tools


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