Field Service Technician III
4 weeks ago
Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric vehicles. As a Field Service Technician III, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Job SummaryThe Field Service Technician III will be responsible for providing top-notch service to our customers at our service locations. This role requires a strong technical background, excellent communication skills, and a customer-centric approach.
Key Responsibilities- Assist with pre-production vehicle builds and support cross-functional teams
- Travel to locations to support service needs and assist with vehicle repairs
- Operate remotely and follow Rivian repair procedures with efficiency and quality
- Perform diagnosis, repairs, installations, and inspections on vehicles
- Conduct road tests to ensure quality of repairs
- Manage parts operations, including ordering, receiving, shipping, and inventory
- Stay up-to-date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain accurate expense reporting and high-quality work
- HS Diploma or GED preferred
- Graduated from an accredited automotive repair school preferred
- 5+ years' experience in a traditional automotive repair shop preferred
- Proficient in using hand tools and power tools
- Proficient in navigating a laptop or computer in a Windows or Mac environment
- Basic knowledge of diagnosis and workflows
- Able to read electrical schematics
- Limited diagnostic exposure
- Understanding of high voltage and low voltage electricity
- Able to perform tire repair and vehicle alignment
- Some hybrid repair background is a plus
- Ability to drive a non-commercial truck and trailer preferred
- Ability to travel up to 75% of the time, or as needed
- Must possess a valid driver's license and maintain a clean driving record
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to the latest technology and tools
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