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Sr. Technical Quality Manager

3 months ago

Newtown Square, United States SAP Full time

We help the world run better


At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary & Role Information:

SAP MaxAttention is a white glove, premium and strategic engagement with SAP’s largest customers.

For the delivery of SAP MaxAttention engagements, SAP is looking for a Sr. Technical Quality Manager (TQM) to serve our customers as trusted advisors, onsite at our customer's premises, focusing as much on the customer’s business as on the customer’s technical environment. 

As a Sr. TQM, you are accountable for the day to day execution of the SAP MaxAttention program & service plan, methods and tools, and best practices across all systems & landscapes and platforms. 

You are responsible for executing on the customer’s value-based, digital transformation roadmap, making full use of SAP Innovation Services, orchestrating the prototyping of business scenarios, fostering a platform for ideation and innovation, and capturing the value of the SAP MaxAttention program. 

You will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP MaxAttention services.

As a technology and business aficionado, you guide your customers on the proper adoption and deployment of predictive analytics, the internet of things, machine learning, artificial intelligence, blockchain, drones and sensors, and the positive impact these technological advancements can have on your customer, their employees and work-place safety, their end-customers and the environment.

The Sr. TQM demonstrates a premium level of enthusiasm for technology enabled business advancements, clearly articulating to the customer current technology trends including public and private cloud, on-prem and hybrid technologies and trends; disruptive technologies, the industry of automation, machine learning, cloudbursting, visualization, PAAS, SAAS, IAAS, IOT, Industry 4.0, cyber security, big data, quantum computing, artificial intelligence, blockchain, digital twin, smart factories, and so on.

The Sr. TQM collaboratively aligns and coordinates with all other customer relevant SAP employees and keeps the regional SAP leadership team and the customer’s SAP MaxAttention team aware of progress, risks, challenges, and accomplishments. 

Experience

Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology Strong SAP business and technical solution architecture expertise Equivalent experience in the field of technology is defined as 8+ years of hands-on experience in current cloud, platform, and application technology, and/or current software, solution, or app programming or development. Required SAP HANA, SAP S/4 HANA, SAP Cloud Platform experience Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills SAP project management, value management, and quality management practices Experience leading design, implementation, and change management projects Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience Experience with Regulated Industries is preferred: Utilities, Public Sector, State/Local and Education

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.