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Front Desk Agent

2 months ago

Newport, United States Pyramid Global Hospitality Full time

Overview

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications High school diploma preferred. Prior hospitality experience preferred. Neat, clean, and well groomed apprearance with pleasant personality Time management skills Ability to work on feet for an extended period Ability to communicate effectively Must be available to work nights, weekends, and holidays. Wayfinder Newport is an equal opportunity employer offering competitive pay and excellent benefits. EOE/AA Compensation Range The compensation for this position is $18.30/Hr. - $18.30/Hr. based on qualifications and experience.