Field Technical Support Representative
4 weeks ago
Field Technical Support Representative
Location: Kalamazoo, MI
Contract
Who are we looking for?
- A 3+ years experienced Field Technical Support representative.
Technical Skills:
- Provides on-site client facing support; including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Hardware/software installation, support and troubleshooting
- Experience with Windows 10
- Experience with MS Office and OS365
- Configuring new PC’s/notebooks via SCCM imaging
- Ticket management experience
- iOS device familiarity.
Domain Skills:
- Install applications which were installed on the old PC.
Process Skills:
- Deliver new PC.
- Replace old PC with new PC.
- Install applications which were installed on the old PC.
Behavioral Skills:
- Resolve technical issues of projects and Explore alternate designs
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
- Train and coach members of project groups to ensure effective knowledge management activity.
Certification:
- Education qualification: Bachelor's Degree or equivalent experience
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