(Remote) Data Entry Position

Found in: Talent US C2 - 2 weeks ago

Chesapeake, United States Conduent Business Services Full time

Job Description:

(Remote) Data Entry Position

Mon-Fri 8am-8pm EST /any issues if must work 11:30a-8:00pm EST ?

$17.00 per hr. / Great Benifits from day one.

Must be able to type 40+ words per minute.

 

Job Track Description:

  • Responsible for providing support to business operations such as front end, image & data capture, and / or document / transaction content management. Provides administrative support to business operations by performing processing tasks such as data entry or similar activities
  • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer including but not limited to turnaround times and quality
  • U tilizes resources for training purposes, communication with client partners will be required; written and verbal professionalism is a must
  • Attend meetings or trainings with management or client trainers via online services including Zoom, Teams, etc.
  • Maintains HIPAA compliance in keeping a secure workspace both onsite or at home offices
  • Position will require use of various programs; ideal candidates can monitor and manage multiple windows and monitors simultaneously
  • Other tasks as assigned
  •  

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Developed skills in a range of processes, procedures, and systems.

Business Expertise

  • Supports the achievement of company goals by integrating teams for the best outcome.

Impact

  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance. 

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Improves participant decision-making process by advising participants on plan provisions.
  • Responds to client-specific inquiries, including telephone and web correspondence.
  • Completes transactions related to customer inquiries with limited supervision.
  • Meets timeliness and accuracy standards.
  • Documents calls by creating detailed notes in the case management system.
  • Completes callbacks in a timely manner and escalates as appropriate.
  • Adheres to call center metrics and guidelines within established procedures.
  • Explains the appropriate participant forms and provides guidance on completion.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is.$ 28,120 minimum -$ 35,150 midpoint.
Closing:

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