Mobile Associate

3 months ago

Portland, United States KCI Wireless Full time

Description

As a Mobile Associate, you will be responsible for driving exceptional customer service while generating sales within one of our T-Mobile locations. Our Mobile Associates are encouraged to bring their unique personality to fulfill the T-Mobile experience. This is not a mundane, repetitive retail job; our Mobile Associates have fun accomplishing the below job commitments:

  • Enthusiastically provide optimal solutions to any customer needs through thorough product and service brand knowledge
  • Surpass minimum sales expectations, whether by attracting new customers, or identifying revenue opportunities of existing customers
  • Spread brand exposure to attract business opportunities through reaching out within the community, outbound calling, and utilizing social media marketing
  • Educate and recommend the best technology choices personalized to each customer
  • Simplify the wireless experience to cater to and maximize customer understanding
  • Maintain a high attention to detail when completing any transactions or paperwork
  • Exercise compassion in all customer interactions
  • Foster team partnerships to support store synergy
  • Assist in store opening, closing, and operating duties
Requirements

Qualifications

  • Passionate advocate for providing unparalleled customer service
  • Competitive spirit with a drive to surpass sales potential
  • Genuine regard and intention put into customer connections
  • Excellent verbal and written communication skills
  • 6 months experience in customer service and/or sales environment, wireless retail preferred
  • High school diploma/GED
  • Willing to work weekends/holidays
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Bilingual in English & Spanish


 Benefits

  • Performance-based Total Compensation package consisting of $10/hr Base Rate, Commission, & Accelerator Bonuses
  • Potential All-in Compensation (base rate plus commission and bonuses) totaling $20+/hr
  • Potential of receiving up to 4 different Compensation payouts per Month
  • Vacation time
  • Personal time
  • Sick time
  • Health benefits
  • Phone service discount
  • Promotion opportunities
  • Employee rewards including trips and contests

 

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