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Mobile Housing Retention Specialist

3 months ago

Portland, United States Sunstone Way Full time
Job DescriptionJob Description


Job Title: Mobile Housing Retention Specialist

Department: Mobile Retention Services

Reports to: Director of Mobile Retention Services

Salary Grade/Level/Range: $60,479.95

Effective Date: 1-Jan-24

FLSA Classification: Exempt

Job Summary: The Mobile Housing Retention Specialist will be a member of a dedicated team whose mission is to support those who were experiencing houselessness and recently moved from a shelter and emergency shelter settings to permanent housing. The Mobile Housing Retention Specialist will work with their own case load to assist with participants’ housing placement while leveraging supportive services to assist the participant in maintaining permanent housing.

Duties/Responsibilities:

  • Use a strengths-based, participant-centered lens to work with individuals who have recently moved from shelter to housing. Meet regularly with each individual on your caseload and conduct regular home visits.
  • Assist individuals and households through the process of stabilizing into housing and building towards sustainability.
  • Request Client Assistance Funds via the CAF process.
  • Complete payments for participants who are utilizing our support for utility bills or rental payments.
  • Upload receipts for credit card purchases and complete company credit card transactional procedures.
  • Be able to work with the individuals to identify needs and barriers to maintaining housing including basic needs, access to healthcare, access to mental health services, assistance with interpersonal skills, improved financial ability, access to employment services and/or access to substance use services.
  • Create and regularly review individual service plans for each participant on your caseload.
  • Assist with referrals and connections to area resources that meet the individual’s identified goals or needs.
  • Work with individuals on your caseload to see that they understand their tenant rights and responsibilities.
  • Provide eviction prevention and housing stability counseling as necessary in response to issues or in accordance with service plan goals.
  • Maintain good working rapport with property managers and landlords. Work with PM’s, landlords and with the individual on your case load to address any issues that could impact housing stability. Advocate for individuals on your case load when necessary and assist with access to legal resources if necessary.
  • Understand the AGNW theory of change, and work with individuals on your caseload to build resiliency through connections to their community, an improved health and wellness, an improved ability to tolerate stress, and an improved sense of efficacy, belonging and meaning in their lives.
  • Ensure all documentation is effectively maintained and ensure that all case notes are completed within an acceptable timeframe.
  • Attending weekly staff meetings and other agency meetings or trainings in accordance with agency policies or norms.
  • Provide effective and timely communication in verbal and written form to supervisors, agency directors, or outside staff in response to issues or incidents, and in accordance with agency policies or guidelines.

Supervisory Responsibilities:

• None

Required Experience:

  • Associate degree or higher in a human service related field.
  • 2 Years’ experience in providing related services working with a similar population.
  • Must have a valid driver’s license in OR and must be able to maintain a clean driving record.
  • Knowledge of area resources and service providers
  • Experience working with individuals who have experienced chronic houselessness.
  • Experience working with individuals with chronic health issues, mental health issues and/or substance use issues.
  • Working computer knowledge and familiarity with Microsoft Office programs

Preferred Education:

  • Master’s or bachelor’s degree in social work, Psychology, or another related field (Preferred).
  • Other relevant training or experience.
  • Lived experience.

Required Skills/Abilities:

  • Understanding of Housing First and Harm Reduction models.
  • Being open to change (positive or negative) and to considerable variety in the workplace.
  • Providing information to supervisors, co-workers, vendors, and community partners by telephone, e-mail, or in person.

Additional eligibility requirements:

  • Sufficient manual dexterity and physical ability to perform assigned tasks.
  • Must be able to pass a background check upon hire..
  • Must be able to work in a drug-free environment.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 70% of the time.

Competencies:

  • Accountability – Accountable for measurable, high-quality, timely, and cost effective results.
  • Problem Solving / Decision Making – Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
  • Quantity / Quality of Work – Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
  • Service Orientation – Applies effective interpersonal and problem-solving skills when responding to participants. Actively looking for ways to help people.
  • Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
  • Writing – Communicating effectively in writing as appropriate for the needs of the audience.
  • Time Management – Managing one's own time.
  • Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things.
  • Speaking – Talking to others to convey information effectively.
  • Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
  • Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Coordination – Adjusting actions in relation to others' actions.
  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
  • Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.




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