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Bilingual Customer Care Specialist

3 months ago

Westwood, United States NTI Full time
Description:
We are committed to building a diverse and inclusive workforce. We strongly encourage applications from individuals of all backgrounds, including those from historically underrepresented groups, people with diverse abilities, and those transitioning to or re-entering the workforce. Our company is dedicated to creating equal opportunities for all qualified candidates, including participants in workforce development programs. We are proud to be a disability-inclusive employer and welcome candidates of all abilities. We are currently looking for a passionate, empathetic, motivated and committed individual to join our team Our success is largely based upon hiring ambitious team members who provide outstanding customer care.  

Position Summary:
We have partnered with the largest provider of pediatric home care. We are currently looking for a passionate, empathetic, motivated and committed individual to join our team The Customer Care Specialist is responsible for assisting users (participants, clients, care providers, reimbursement recipients) and ensuring efficient operations of the business. The Specialist will assist users by e-mail, phone or computer.    

Residents of the following states are NOT eligible for this position: Alaska, Hawaii, North Dakota, Puerto Rico, Rhode Island, US Virgin Islands, Vermont, Washington DC, and Wyoming. Some counties in all states are not eligible for this position.

MUST be Bilingual in English and Spanish or English and Vietnamese

Essential Duties and Responsibilities:
  • Adhere to professional business Core Values.
  • Receive and handle incoming calls.
  • Maintain and review punch and attendance entries within the company.
  • Maintain and update Employee & Client Service Accounts.
  • Run internal reports and process data imports as needed, including in a SQL report environment. 
  • Adhere to payroll /billing cut offs and deadlines.
  • Follow up with regional centers, families, and care providers as needed.
  • Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines. 
  • Resolve payroll / punch issues or concerns. 
  • Analyze, identify and resolve issues relating to the business.
  • Use professional communication and conflict resolution techniques as required. 
  • Evaluate data issues, report feedback and observations in determining task priorities. 
  • Performs other duties as assigned or needed.  

Special Position Requirements:
  • Bachelor’s degree preferred, but not required.
  • Minimum of one year of payroll and/or customer service experience within the last four years. 
  • Excellent interpersonal skills; self-driven, motivated and results oriented. 
  • Strong analytical and judgment skills. 
  • Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn internal proprietary software. 
  • Ability to successfully handle multiple tasks simultaneously; strong organizational skills. 
  • Thrive in a fast-paced environment. 
  • Bilingual in English and Spanish or Vietnamese. 

Wage Rate and Additional Information:
  • $15.00/hr
  • 20 hour schedule(s) are subject to change depending on business needs
    • A: Monday 8 hours (8am-5pm), Tuesday 4 hours (1pm-5pm), Thursday 4 hours (1pm-5pm), Friday 4 hours (1pm-5pm)
    • B: Monday 4 hours (1pm-5pm), Tuesday 4 hours (1pm-5pm,) Thursday 4 hours (1pm-5pm), Friday 8 hours (8am-5pm)
  • High-speed internet connection with at least 50 Mbps download and 10 Mbps upload or greater 

EOE Disability/Vets:   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

About NTI:

NTI, Inc., also known as National Telecommuting Institute, specializes in providing virtual work-at-home opportunities for individuals with disabilities and their caregivers. Established in 1995 as a 501(c)(3) nonprofit organization, NTI is committed to fostering opportunities, advocating for equal access, and promoting economic empowerment for the disabled community.