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IT Help Desk Technician

4 months ago

Silver Spring, United States Sante Group Full time

DO YOU HAVE IT HELP DESK EXPERIENCE?

PLEASE JOIN OUR TEAM OF PROFESSIONAL AND DEDICATED STAFF

EXCELLENT OPPORTUNITY

COMPETITIVE SALARY UP TO $60,000

HYBRID WORK SCHEDULE

What We Do:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community.

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.

We are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Help Desk Technician . In this role, you will be responsible for providing technical assistance and support to end-users, ensuring prompt resolution of IT-related issues. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a passion for delivering exceptional customer service.

Key Responsibilities:

Customer Support:

Respond to user inquiries and provide technical support via phone, email, or in-person. Assist users with hardware and software-related issues, troubleshooting problems to resolution. Maintain a positive and professional demeanor while addressing user concerns.

Problem Resolution:

Diagnose and resolve technical issues, escalating complex problems to the appropriate IT teams if necessary. Document and track all support issues, ensuring timely and accurate resolution.

Software and Hardware Support:

Install, configure, and update software applications. Provide support for computer hardware, peripherals, and mobile devices. Conduct hardware and software inventory management.

User Training:

Conduct training sessions for end-users on software and hardware usage. Create user-friendly documentation and guides for common issues and solutions.

Collaboration:

Collaborate with other IT teams to resolve escalated issues and contribute to continuous improvement initiatives. Stay informed about the latest technological advancements and provide input on potential improvements to current systems.

Security Compliance:

Assist in enforcing IT security policies and procedures. Educate users on best practices for maintaining the security of their systems.

What You’ll Get:

Salary up to $60,000 Annually

What We Require:

High school diploma or equivalent; Bachelor's degree in Information Technology or related field preferred. Proven experience in a help desk or technical support role. Strong knowledge of operating systems, software applications, and hardware components. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team environment. Customer-oriented with a commitment to delivering outstanding service. Proficient in troubleshooting Windows and Mac operating systems. Familiarity with Microsoft Office Suite and other common business applications. Basic understanding of network protocols and configurations. Experience with remote desktop support tools. IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.

We understand that no candidate is perfectly qualified for any job, and we believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.