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IT Service Desk Help DeskKnowledge Base Manager

2 months ago

Silver Spring, United States Visvero, Inc. Full time
RequirementsEight (8) years of progressive experience demonstrating the required
proficiency.
Functional Responsibility: Supervises and coordinates activities of IT Service Desk Specialists
Coordinators or Technicians. Identifies troubleshoots or resolves information systems problems to
minimize down time of applications and personnel. Assist computer users with hardware and software
questions and problems.
This position also fields telephone calls email messages and other contacts from customers seeking guidance on technical problems.
Level IV performs more independent thinking complex tasks with little to no supervision and may be required to supervise.
Overseas all survey planning design sampling and development creating guidelines for capturemanaging and use of information for knowledge base. This includes:
(a) Pretest/pilot surveying; defining and refining the agenda
(b) Survey database administration
(c) Assessing reliability and validity of data
(d) Determining proper survey data collection methodology
(e) Oversees the production of reports and findings
Minimum Education: Master s Degree and/or equivalency.

DoD 8570.01-M certificate requirement, CE: Professional